Salesforce B2B Case Studies & Customer Successes

2U achieves top-notch student experience and scalable online degree delivery with Salesforce

2U

James Kenigsberg

Co-Founder and Chief Technology Officer

3M achieves rapid COVID-19 fraud response and remote workforce productivity with Salesforce

3M

Andy Moldenhauer

Chief Product Owner, Customer Relationship Management

5P Consulting achieves 50% time savings and company-wide visibility with Salesforce Essentials (Salesforce)

5P Consulting

Y’vonne Ormond

Chief Executive Officer and Founder

AAA Carolinas achieves a unified member view, faster service, and 330% higher engagement with Salesforce

AAA Carolinas

Richard Sexton

Chief Marketing Officer

ABB achieves a unified 360-degree customer experience and faster service with Salesforce

ABB

Ulrich Spiesshofer

Chief Executive Officer

ABS-CBN achieves a new social-media revenue model with Salesforce Social Studio

ABS-CBN

Donald Lim

Chief Digital Officer

Activision, Inc. achieves leveled-up social customer service and 25% lower support costs with Salesforce Marketing Cloud

Activision, Inc.

Robert Schmid

Chief Infomation Officer

Addison Lee achieves an experience-driven, multi-channel customer platform with Salesforce

Addison Lee

Ian Cohen

Chief Product and Technology Officer

By putting shoppers at the center of its business, adidas keeps winning

Adidas

Kasper Rørsted

Chief Executive Officer

ADP reps make every moment a selling moment with Salesforce

ADP

Dan Page

Vice President of Sales Automation

ADT Security Services achieves higher lead conversion and stronger customer and employee connections with Salesforce

ADT Security Services

Julie Binder

VP Corporate Communications

AirAsia achieves unified, faster multi-channel customer support with Salesforce

AirAsia

Mimi Phua

Group Head of Customer Happiness

Retailer Aldo blazes a new path to customers with 1-to-1 communications

ALDO

Patrik Frisk

Chief Executive Officer

Algonquin College achieves tripled student recruiter productivity and 23% more leads with Salesforce

Algonquin College

Doug Wotherspoon

Executive Director of Advancement

Align Technology achieves 20% revenue growth and streamlined customer engagement with Salesforce

Align Technology

Sreelakshmi Kolli

Chief Information Officer

Alutiiq achieves rapid, secure bid-to-win efficiency and 100% user adoption with Salesforce Government Cloud

Alutiiq

Allen Hines

Senior Vice President, Strategic Operations

Amazon Web Services achieves rapid, scalable growth to millions of customers with Salesforce

Amazon Web Services

Ariel Kelman

Chief Marketing Officer

American Express achieves Digital‑Age customer service transformation with Salesforce

American Express

Greg Keeley

EVP Global Corporate Payments

American Red Cross achieves faster disaster response and stronger volunteer and donor engagement with Salesforce

American Red Cross

John Crary

CIO

Amica achieves higher customer satisfaction and faster, smarter service with Salesforce Financial Services Cloud

Amica

Peter Moreau

Chief Information Officer

Amtrak achieves enterprise-wide digital transformation and faster, more efficient train operations with Salesforce

Amtrak

Morrell Savoy

Vice President of Long Distance Operations

AnaVation demonstrates the business value that comes from running mission-critical work on a FedRAMP High cloud platform

AnaVation

Aimee Medonos

Principal

Angie’s List achieves 10% higher monthly sales per rep, faster onboarding, and reduced turnover with Salesforce

Angie's List

Amanda Jack

Senior Director of Account Management

Angie's List maintains site reliability and customer trust with Salesforce Signature Support

Angie's List

Ankidyne achieves 3x revenue and stronger customer loyalty with Salesforce

Ankidyne

Padmanabhan

Founder

The Arizona Registrar of Contractors is a trailblazer, issuing and maintaining contractor licenses with a customer-centric approach

Arizona Registrar of Contractors

Jeff Fleetham

Director

Arizona State University achieves enterprise-wide personalized student services and streamlined recruiting with Salesforce

Arizona State University

Stacey Lippert

Director for Student-Centric Initiatives

Asana achieves scalable, efficient customer support and unified customer visibility with Salesforce (Desk.com)

Asana

Brian Boroff

Head Of Customer Success & User Operations

ASCAP (performance rights organization) achieves 40% revenue growth with Salesforce

ASCAP

John Johnson

Senior Vice President, Licensing Operations & Systems

Ashray Akruti achieves 3x increase in donations and real-time donor insights with Salesforce Nonprofit Cloud

Ashray Akruti

D.P.K. Babu

Director and MD

Asirvad Microfinance Limited achieves 7-day MSME loan processing and higher customer satisfaction with Salesforce

Asirvad Microfinance Limited

Anand Sharma

Chief Technology Officer

Aston Martin achieves accelerated growth and unified customer insights with Salesforce

Aston Martin

Andy Palmer

President and Chief Executive Officer

Atlantic Diving Supply achieves centralized, data-driven, mission-ready operations with Salesforce Government Cloud

Atlantic Diving Supply (ADS)

Chris Philbrick

Vice President of Marketing

Avaya embeds intelligent insights into CRM workflows using CRM Analytics Plus

Avaya

Mariano Salatino

Vice President of Sales Operations

Avery Dennison achieves global ecommerce presence and unified customer and order data with Salesforce B2B Commerce

Avery Dennison

Dimitri Savelieff

CRM Developer

Avon achieves real-time network visibility and stronger representative performance with Salesforce

Avon

Donagh Herlihy

Chief Information Officer

AXA Business Insurance achieves personalized, joined-up customer journeys and higher satisfaction with Salesforce

AXA

Darrell Sansom

Chief Customer & Innovation Officer

Baby Saffron achieves end-to-end distribution visibility and rapid scale-up with Salesforce

Baby Saffron

Avneesh Chhabra

Managing Partner

BAE Systems’ Electronic Systems sector sets the example for how to solve technical debt and focus more time and energy on the customers at the heart of the mission

BAE Systems

Elizabeth Whelan

Senior Manager of Business Development

Barclays unlocks new opportunities with greater engagement

Barclays

Jackie Uhi

UK Managing Director

BART boosts transparency and speeds rider issue resolution with Salesforce Service Cloud and Marketing Cloud

BART

Alicia Trost

Communications Director

BEL Group achieves agile global growth and market responsiveness with Salesforce

BEL Group

Yves Gauguier

CIO

Belkin cuts quote turnaround to 24 hours and streamlines communications with Salesforce

Belkin

Deanna Johnston

CIO

Bennett, Coleman & Co. Ltd. achieves 50% reduction in subscription fulfilment time with Salesforce

Bennett, Coleman & Co. Ltd.

Rajeev Batra

CIO

How Bentley Motors Is Reimagining Its Customer Experience for the Next 100 Years

Bentley Motors

Adrian Hallmark

Chairman and Chief Executive Officer

Bespoke Collection achieves deeper long-term customer relationships and increased loyalty with Salesforce

Bespoke Collection

Paul Leary

President & Partner

Best Buy Canada achieves a 10% increase in customer experience rating with Salesforce

Best Buy Canada

Thierry Hay-Sabourin

Senior Vice President of Ecommerce and Information Technology

Black Diamond achieves a 15.5% revenue-per-visitor lift and 9.6% conversion increase with Salesforce Commerce Cloud Einstein Product Recommendations

Black Diamond

Adam Smart

Senior Web Merchant

BMC Software achieves a socially connected, more productive IT service desk with Salesforce Remedyforce

BMC Software

Bob Beauchamp

Chairman and Cheif Executive Officer

Boggi Milano achieves 100%+ year‑over‑year online sales growth and a unified omni‑channel experience with Salesforce

Boggi Milano

Riccardo Milani

Omni-Channel Manager

Bombardier Recreational Products achieves a global connected dealer network and faster service with Salesforce

Bombardier Recreational Products

Chris Dawson

Vice-President and General Manager

Bossini achieves 40% ecommerce growth and scalable flash‑sale performance with Salesforce Commerce Cloud

Bossini

Vincent Hung

Senior Manager of Ecommerce

Box achieves same-day territory management and 80% reduction in manual work with Salesforce (Data.com)

Box

Lesley Young

GM of Commercial Sales and Sales Operations

Brooks Running Company achieves double-digit mobile conversion lift and improved site performance with Salesforce Commerce Cloud

Brooks

Meredith Han

Senior Director of Global Ecommerce

Brown-Forman achieves rapid app development and global employee collaboration with Salesforce

Brown-Forman

Jennifer McClinton

Director of Technology Development

Brunello Cucinelli achieves personalized, human-centered omnichannel luxury and quadrupled ecommerce revenue with Salesforce

Brunello Cucinelli

Communications & Digital Director

How to deliver on (and realize the benefits of!) digital transformation like Bushfire Recovery Victoria

Bushfire Recovery Victoria

Eric Savoie

Director, Planning and Coordination

Caesars Entertainment achieves personalized VIP experiences and global cross-team collaboration with Salesforce

Caesars Entertainment

David Koloski

Vice President, VIP Innovation & Operations

The California Governor’s Office of Emergency Services is a trailblazer, getting frontline workers the PPE supplies they need to fight COVID-19

Cal OES

Grady Joseph

Assistant Director, Recovery Operations

Calamos achieves higher advisor engagement and personalized outreach with Salesforce Marketing Cloud

Calamos

Chris Howard

VP of Digital Marketing and Design

Camm & Hooper achieves 64% revenue growth and major efficiency gains with Salesforce

Camm & Hooper

Darren Hart

Director of Sales

Canon achieves connected customer engagement and real-time sales visibility with Salesforce

Canon

Haruo Murase

Chairman

Canva expands its footprint with the help of Salesforce

Canva

John Eitel

Global VP, Sales & Success

CareerBuilder achieves personalized candidate matching and discovers new buyers with Salesforce

CareerBuilder

Lindsey Nelson

Vice President of Sales Productivity

Cargill achieves personalized, mobile commerce and increased customer loyalty with Salesforce B2B Commerce

Cargill

Greg Hocamp

Senior IT Manager

Carlo's Bakery achieves worldwide growth while keeping its neighborhood feel with Salesforce

Carlo's Bakery

Buddy Valastro

CEO

CarMax achieves a seamless omni-channel car-buying experience with Salesforce Customer 360

CarMax

Shamim Mohammad

Chief Information and Technology Officer

CarTrawler achieves 10% of bookings from a single email campaign with Salesforce Marketing Cloud Accelerators

CarTrawler

Glen Lowis

Head of CRM

Casey’s personalizes messaging 30x faster with real time data

Casey’s

Art Sebastian

VP of Digital Experience

CBT Nuggets achieves personalized, scalable employee training and faster onboarding with Salesforce Premier+ Success

CBT Nuggets

Cara Conner

Salesforce Developer

CDR Maguire manages, automates, and connects mission-critical business processes on the cloud

CDR Maguire

Tina Vidal

Executive Vice President

CEAT empowers 25,000 micro‑retailers and boosts lead conversion with Salesforce

CEAT

Arnab Banerjee

Executive Director

Cebu Pacific Air achieves 160x faster social responses and a unified customer view with Salesforce Service Cloud

Cebu Pacific Air

Candice Iyog

Vice President Marketing and Distribution

CenturyLink successfully pivots to the cloud with Salesforce

CenturyLink

John Serdinsky

CenturyLink

CGU Insurance achieves exceptional partner and customer service with Salesforce

CGU Insurance

Ian Frew

CIO

Chambers Gasket builds a self-service B2B online storefront

Chambers Gasket & Manufacturing Company

G. Michael Kenny

President

Change.org achieves personalized, multilingual lifecycle engagement with Salesforce Marketing Cloud

Change.org

Alice Cornell

Director of Email Deliverability

Changi Airport achieves first-class customer experience and operational efficiency with Salesforce

Changi Airport

Tan Lye Teck

Executive Vice President

Charles Schwab Corporation achieves modernized advisor engagement and mobile access with Salesforce

Charles Schwab Corporation

Brian Shenson

Vice President, Advisor Technology Solutions

Christy Sports amps up digital customer experiences in three months

Christy Sports

Harvey Bierman

Vice President of Digital

Cisco meets demanding SLAs and boosts technician productivity with Salesforce Signature Support

Cisco

Anupama Rao

Service Manager

Citrix achieves a 3% higher Net Promoter Score and 48% faster case resolution with Salesforce Live Agent

Citrix

Kevin Kovalcik

Senior Manager of Services Systems

City and County of Denver achieves streamlined, citizen‑centric digital services with Salesforce

City and County of Denver

Christine Binnicker

Deputy CIO

City of Boston delivers faster business support and streamlined housing services with Salesforce

City of Boston

Martin J. Walsh

Mayor of Boston

City of Chicago’s 311 City Services Call Center achieves faster case resolution and improved citizen service with Salesforce

City of Chicago’s 311 City Services Call Center

Derrick Brownlee

Managing Deputy CIO

The City of Grande Prairie embraces digital-first customer service

City of Grande Prairie

Douglas McGuire

Corporate Efficiency Advisor and Citizen Experience Supervisor,

City of Palm Coast, Florida achieves streamlined government services and faster emergency response with Salesforce

City of Palm Coast, Florida

Matt Morton

City Manager

How the City of Toronto reinvented its internal systems and improved how they communicate with their community

City of Toronto

Gary Yorke

Director 311

CitySprint achieves 35% faster customer responses and 28% more case capacity with Salesforce

CitySprint

Rosie Bailey

Business Development Director

Cleartrip achieves faster, more personalised customer service and 95% SLA compliance with Salesforce

Cleartrip

Sukesh Shetty

Head of Corporate Business

Co-op boosts customer satisfaction and spend with Salesforce Service Cloud

Co-op

Claire Carroll

Head of Sales and Service

Coca-Cola Enterprises achieves faster, fully connected mobile customer service with Salesforce

Coca-Cola Enterprises

Ulrik Nehammer

Chief Executive Officer

Cochlear achieves a connected, global lifetime hearing journey with Salesforce

Cochlear

Chris Smith

Cheif Executive Officer

Code.org achieves streamlined donor management and expanded computer-science outreach with Salesforce

Code.org

Maria Choi

Heads of Fundraising and Partnerships

Cohen Handler achieves 150% revenue growth and mobile-enabled customer connection with Salesforce

Cohen Handler

Ben Handler

Chief Executive Officer

College for America (Southern New Hampshire University) achieves rapid program launch and 360° student visibility with Salesforce

College for America

Brian Peddle

Chief Technology Officer

College Forward achieves higher graduation rates with Salesforce Einstein

College Forward

Austin Buchan

Chief Executive Officer

Colorado Health Care Policy and Financing’s Investment in a Digital Contact Center Is an Investment in Its Mission

Colorado Department of Public Health and Environment

Larry Wolk

Executive Director and Chief Medical Officer

Columbia Business School achieves real-time, data-driven executive education and mobile engagement with Salesforce

Columbia Business School

Gershom Gannon-O’Gara

Senior Associate Director, Information Design and Technology

Comcast achieves 99.99% uptime and faster, failure-free releases with Salesforce Signature Success Plan

Comcast

David Cardoza

Signature Support Engineer

Comcast Business achieves on-the-spot contracts and 10% sales growth with Salesforce Platform

Comcast

Todd Goodbinder

Vice President of Sales

Comcast Business achieves stronger fan engagement and personalized experiences with Salesforce

Comcast Business

Shawn Tilger

SVP of Business Operations

Common makes city living a breeze with Salesforce

Common Living

Eric Rodriguez

Senior Vice President of Operations

Commonwealth Bank of Australia achieves social transformation and personalised banking with Salesforce Platform

Commonwealth Bank of Australia

ConAgra Foods gains real-time consumer and B2B insights from 15 million social mentions with Salesforce

ConAgra Foods

Heather Dumford

Global Marketing Director

Concretia achieves 400% increase in monthly conversion rates with Salesforce

Concretia

Rajesh K

Founder and Managing Director

Cosmo Films achieves customer trust and revenue growth with Salesforce

Cosmo Films

Jagdip Kumar

Chief Information Officer

CPL Resources achieves smarter hiring and faster cash collections with Salesforce Einstein

CPL Resources

Kevin Sweeney

IT Director

Crèdit Andorrà achieves a 360° customer view and accelerated digital transformation with Salesforce

Crèdit Andorrà

Josep Escoriza

IT & Organization & Operations Director

How Cruise drives efficiency and boosts productivity

Cruise

Nathan Leddy

Strategy and Operations Manager

Dealstruck achieves rapid growth and scalable loan management with Salesforce

Dealstruck

Candace Klein

Chief Strategy Officer

Department for Communities and Social Inclusion achieves rapid payments and streamlined service delivery for people with disabilities with Salesforce

Department for Communities and Social Inclusion

Joe Young

Director

Washington, D.C.'s Department of Health Care Finance streamlines caseworker training and support with Salesforce Service Cloud

Department of Health Care Finance

Paul Hunt

Organizational Change Management Lead

Design Within Reach achieves personalized luxury customer experiences with Salesforce

Design Within Reach

John Edelman

Cheif Executive Officer

Disguise achieves 57% revenue growth and scalable global expansion with Salesforce

Disguise

Christian Vaughan

Chief Marketing Officer

DistilledSCH achieves 52% year-on-year new homes developer revenue growth with Salesforce

DistilledSCH

Adam Ferguson

Commercial Director

DMGT achieves company-wide social collaboration and improved sales with Salesforce

DMGT

Lord Rothermere

Chairman

DMI Finance achieves 95% of credit decisions in under 60 seconds with Salesforce

DMI Finance

Shivashish Chatterjee

Co-Founder

DocuSign achieves fair global sales territories and clearer customer hierarchies with Salesforce Data.com

DocuSign

Tiffany Munson

Director of Global Sales Operations

DonorsChoose.org achieves a 300% increase in donor conversions with Salesforce

DonorsChoose.org

Katie Bisbee

Chief Marketing Officer

Douglas-Omaha Technology Commission (DOTComm) achieves faster, more secure cloud-based services and improved citizen experience with Salesforce

Douglass Omaha Technology Commission (DOTComm)

Vijay Badal

Director of Web Applications

DPD achieves personalised, scalable customer service and 33% fewer complaints with Salesforce

DPD

Dwain McDonald

CEO

DroneDeploy cuts data-entry time 50% and accelerates sales with Salesforce

DroneDeploy

Brandon O’Sullivan

VP of Sales and Customer Success

DTDC scales customer service and cuts case resolution time by 50% with Salesforce

DTDC

Mrinal Chakraborty

Executive Vice President, Technology and Innovation

DUFL achieves 99% customer retention and scalable white-glove service with Salesforce

DUFL

Bill Rinehart

Founder and CEO

Duha Group achieves real-time manufacturing transparency and eliminates 125,000 emails with Salesforce

DuhaGroup

Rick Duha

Managing Director

Dunkin’ Brands achieves 13 million‑fan social engagement and stronger customer loyalty with Salesforce Social Studio

Dunkin’ Brands

John Costello

President Global Marketing & Innovation

Dynacast achieves a unified global sales platform and streamlined forecasting with Salesforce Sales Cloud

Dynacast

Tom Kerscher

Chief Sales Officer

e.l.f. Cosmetics achieves seamless omnichannel customer experiences and higher conversions with Salesforce

e.l.f. Cosmetics

Tarang Amin

Chief Executive Officer

Easterseals scales care and improves outcomes with Salesforce Health Cloud

Easterseals

Robert Van Tuyl

Chief Innovation Officer

Easy Taxi achieves 33% more time selling and full customer visibility with Salesforce Inbox

Easy Taxi

Michel Glezer

COO

ECCO achieves seamless web-to-store shopping and recaptured lost sales with Salesforce Endless Aisle

ECCO

Dana Schwartz

Director of Marketing and Ecommerce

Edelweiss Global Wealth Management boosts customer satisfaction to 92% with Salesforce

Edelweiss

Anshu Kapoor

Head of Wealth Management

Electronic Arts achieves rapid customer-experience transformation and 4x support scaling with Salesforce

Electronic Arts

Jeff Bradburn

Senior Director of Support Systems

Electrotherm achieves faster customer service and data-driven growth with Salesforce

Electrotherm

Vishad Rahangdale

Chief Information Officer

Elettric80 reinvents Industry 4.0 solutions with the help of Salesforce

Elettric80

Matteo Raccanelli

Customer Service Director

Encyclopaedia Britannica achieves digital transformation and stronger customer engagement with Salesforce

Encyclopaedia Britannica

Jorge Cauz

President

engelhorn achieves higher conversion and revenue with Salesforce Commerce Cloud Einstein

engelhorn

Kirstin Hesse

Director of Online Merchandising

ENGIE achieves a customer-centric, zero‑carbon transition at scale with Salesforce

ENGIE

Isabelle Kocher

Chief Executive Officer

Eurostar achieves faster, personalized travel experiences and up to $6M annual compensation savings with Salesforce

Eurostar

Simon Shaw

Head of Customer Contact Strategy

Farmers Insurance achieves 75% reduction in loss-reporting time with Salesforce

Farmers Insurance

Ron Guerrier

Chief Information Officer

Federal Home Loan Bank of Atlanta is a Trailblazer, Empowering Employees to Empower Communities

Federal Reserve Bank of Chicago

Scott Brennan

Director of Sales

Fenwick doubles email click-through rates and scales multichannel commerce with Salesforce

Fenwick

Kate Smyth

Digital Director

How Fike Delivers Revolutionary Sales and Service Under Pressure

Fike Corporation

Chad Lowman

Director

Financial Times achieves unified customer management and subscription growth with Salesforce

Financial Times

Christina Scott

Chief Information Officer

Fireclay Tile achieves 400% increase in leads and +89 NPS with Salesforce

Fireclay Tile

Eric Edelson

Chief Executive Officer

FireEye halves invalid orders and automates quoting with Salesforce CPQ

FireEye

Krista Gray

Senior Manager, Customer Experience

Fisdom (Indian fintech) scales growth and cuts customer acquisition costs by 50% with Salesforce Sales Cloud

Fisdom

Sai Charan Teja

Head of Analytics

Fisher & Paykel achieves 80% customer satisfaction and consistent global, customer‑centric service with Salesforce

Fisher & Paykel

Rudi Khoury

General Manager, Sales and Operations

Flight Centre achieves streamlined procurement and faster time-to-market with Salesforce

Flight Centre

Calvin Goulding

Chief Information Officer

Foodstuffs achieves 15% ecommerce sales growth and 277% new users with Salesforce Commerce Cloud

Foodstuffs

Kylie De Vries

Wholesale Ecommerce Product Owner

Formula 1 boosts fan satisfaction to 88% by making every second count

Formula 1

Matthew Kemp

Senior CRM and Customer Operations Manager

How FOX Sports transformed event production operations

Fox Sports

Gina Porretti

Senior Vice President, Studio Operations

Franklin Templeton uses Salesforce to reach investors across India

Franklin Electric

Juzer Tambawalla

Head of Marketing

Fulton Hogan achieves $3M in savings and 400% faster timesheets with Salesforce Customer 360

Fulton Hogan

Chris Strydom

Senior Systems Analyst

G Adventures achieves customer-centric global experiences and guaranteed departures with Salesforce

G Adventures

Neil Hamdani

Chief Insider & Customer Advocate

GE achieves real‑time collaboration and connected‑product innovation with Salesforce

GE

Beth Comstock

CMO, GE

How GE Renewable Energy deployed a digital commerce portal in just 10 weeks

GE

Livia Miyabara

Marketing & Strategy Leader

GE Appliances closes the gap with virtual service

GE Appliances

Jim Gothard

Executive Director, Call Center

GE Capital achieves real-time customer engagement and accelerated decision-making with Salesforce

GE Capital

Peter Hasslund

Chief Information Officer of North America Leveraged Lending

Genesys achieves smarter, faster sales and customer-first engagement with Salesforce

Genesys

Rakesh Bhambhani

Chief Business Officer

GeniusU achieves scalable global growth and personalised customer journeys with Salesforce

GeniusU

Suraj Naik

General Manager & Chief Marketing Officer

George Street Photo & Video scales to 5× more weddings and speeds bookings with Salesforce

George Street

Michelle Mantel

Architect/ Senior Business Analyst

GEP achieves 5% SLA improvement and 23% faster case resolution with Salesforce Service Cloud

GEP

Sandeep Nayar

Director

Godiva Chocolatier achieves streamlined corporate gifting and launches 78 B2B microsites with Salesforce Commerce Cloud

Godiva Chocolatier

Erin Darden

Ecommerce Manager

Godrej Group achieves double-digit online engagement growth and faster social response with Salesforce

Godrej

Pankaj Parihar

Vice President and Head of Digital Marketing

Grupo Antolin Accelerates into New Products with Salesforce

Grupo Antolin

Daniel Pardo

Head of Business Development in the Lighting and Human Machine Interface (HMI) Area

GSA (U.S. General Services Administration) achieves 92% lower app TCO, 75% faster delivery and mobile cloud agility with Salesforce

GSA

Sonny Hashmi

Chief Information Officer

How Guess has increased online sales with greater personalization and digitalization

GUESS?, Inc.

Carlos Alberini

Chief Executive Officer

Harvard Business Publishing achieves personalized client relationships and faster time-to-impact with Salesforce

Harvard Business Publishing

Ian Fanton

VP Global Sales

HCL Technologies achieves 92% user adoption and rapid global rollout with Salesforce Sales Cloud

HCL

Manoj Kumbhat

Senior Vice President and Chief Information Officer

Headspace champions wellbeing and accelerates its growth

Headspace

Alexandria Smith

Global Sales Development Manager

Health Leads improves patient outcomes and care coordination with Salesforce

Health Leads

Zach Goldstein

Director of Systems and Technology

Hershey achieves faster retail execution and higher field-sales productivity with Salesforce

Hershey

Richard Primus

Senior Director Global Commercial Systems

Home First Finance achieves rapid, paperless loan approvals and scales affordable home ownership with Salesforce

Home First Finance

Ajay Khetan

Chief Operating Officer

HotelTonight achieves 300% growth in bookings with Salesforce (Desk.com & Sales Cloud)

Hotel Tonight

Patrick Cheeseman

Head of Customer Support

Houghton Mifflin Harcourt achieves real-time, actionable insights with Salesforce Einstein Analytics

Houghton Mifflin Harcourt

Brook Colangelo

Chief Technology Officer

How Humana uses data to bring patients back to the doctor

Humana

Chris Walker

Associate Vice President, Engagement Marketing

Humu scales sales and deepens customer partnerships with Salesforce Essentials (Salesforce)

Humu

Laszlo Bock

Founder

Huntington National Bank achieves a unified customer view and improved cross-selling with Salesforce

Huntington National Bank

Jim Baron

Executive Vice President Director – Retail Sales and Service

Iraq and Afghanistan Veterans of America (IAVA) launches the Rucksack rewards program in six weeks and increases service capacity five-fold with Salesforce

IAVA

Paul Rieckhoff

Founder and Chief Executive Officer

How IBM’s collaborative communities build a more vibrant work culture

IBM

Arvind Krishna

Chairman & CEO

Icebreaker increases average order value 11% and recommendation revenue 28% with Salesforce Commerce Cloud Einstein

Icebreaker

Brian Hoven

Global Head of eCommerce

ICS+ achieves faster cash flow, 25% sales-efficiency gain and 942% ROI with Salesforce

ICS+

Bernard Morgan

CEO and President

IDFC Bank Ltd. achieves 2.5x sales growth and personalised customer experiences with Salesforce

IDFC Bank Ltd.

Shwetal Kothari

Vice President – Digital Marketing

Indian School of Business & Finance achieves 20% year-on-year application growth with Salesforce

Indian School of Business & Finance

Jitin Chadha

Founder and Director

Indiana Bureau of Motor Vehicles develops an omnichannel customer service strategy on the cloud

Indiana Bureau of Motor Vehicles

Susan Guyer

Chief Communication and Engagement Officer

Indiattitude achieves streamlined sales, 30% improved customer engagement and global scalability with Salesforce

Indiattitude

Amit Saroj

Founder & Chief Executive Officer

Infer boosts email productivity and pipeline visibility with Salesforce Inbox (Salesforce)

Infer

Nate Gemberling

Sales Manager and Team Lead

InMobi achieves 50% faster invoicing and deeper customer engagement with Salesforce

InMobi

Abhay Singhal

Co-founder and Chief Revenue Officer

Inspirato achieves high‑end personalized service for luxury travelers with Salesforce

Inspirato

David Kallery

President

Inter-American Development Bank achieves a data-driven, streamlined loans and grants process with Salesforce

Inter-American Development Bank

Federico Basañes

Knowledge, Innovation, and Communication Sector Manager

Intuit achieves business continuity and rapid Service Cloud rollout with Salesforce Signature Support

Intuit

Shailendra Revankar

CRM Engineering Team Manager

Intuitive Surgical achieves a 50% boost in clinical sales rep productivity with Salesforce

Intuitive Surgical

Christopher Hoster

Head of Center of Excellence

iolo Technologies achieves streamlined email marketing automation with Salesforce Journey Builder Base Accelerator

Iolo

Dave Walters

Email Marketing Manager

iQor achieves digital transformation and faster, smarter field service with Salesforce

iQor

Sandeep Vaid

Vice President, Information Technology

iSelect achieves a single customer view and seamless, scalable Life Admin Store experience with Salesforce

iSelect

Scott Wilson

Managing Director & CEO

Janalakshmi Financial Services achieves 100% year-on-year growth and expanded urban reach with Salesforce

Janalakshmi Financial Services

Ramesh Ramanathan

Chairman

Japan Airlines achieves unified employee collaboration and better customer service with Salesforce

Japan Airlines

Tadashi Fujita

Senior Managing Executive Officer

John Hancock achieves streamlined online life‑insurance applications and a single view of customers with Salesforce

John Hancock

Len van Greuning

VP, Technology Officer

Johnny’s Selected Seeds achieves 16% GMV growth and boosts customer engagement with Salesforce

Johnny’s Selected Seeds

Gretchen Kruysman

Co-Chief Executive Officer

Johnson Controls achieves Asia-wide sales collaboration and smarter market insights with Salesforce

Johnson Controls

Scott Avirett

Director of Sales

Junglee Games achieves 80%+ CSAT and 24-hour case resolution with Salesforce

Junglee Games

Kapil Rathee

President

Kellogg’s saves $20.5M in wasted ad spend and achieves 25x ROI with Salesforce DMP

Kellogg's

How Kellogg suggests products that maximize shelf revenue for its retail customers

Kellogg's

Rob Birse

Vice President, Global Advanced Analytics, AI, and B2B Ecommerce

Kelly Services achieves company-wide social transformation and streamlined global collaboration with Salesforce

Kelly Services

Carl Camden

President and CEO

KFC India achieves personalised 1:1 customer engagement and increased CRM revenue with Salesforce

KFC

Moksh Chopra

Chief Marketing Officer

Kimberly‑Clark achieves enterprise agility and stronger consumer engagement with Salesforce

Kimberly Clark

Ramon Baez

Chief Information Officer

Kimpton Hotels & Restaurants achieves highly personalized loyalty and increased guest retention with Salesforce

Kimpton Hotels & Restaurants

Kathleen Reidenbach

Senior Vice President of Marketing

Kiva achieves expanded access to microloans and faster innovation with Salesforce

Kiva

Matt Flannery

CEO and Co-Founder

KLAY Prep Schools and Day Care achieves 40–50% increase in lead conversion rates with Salesforce

KLAY Prep Schools and Day Care

Priya Krishnan

Chief Executive Officer

KLM Royal Dutch Airlines achieves 24/7 social customer service and one-hour response times with Salesforce

KLM Royal Dutch Airlines

Viktor van der Wijk

Director of Digital Marketing at Air France KLM

KONE achieves proactive, data-driven growth and innovation with Salesforce

KONE

Antti Koskelin

Chief Information Officer

Kuoni Global Travel Services achieves unified global visibility and real-time collaboration with Salesforce

Kuoni Global Travel Services

Martin Jones

Senior Vice President for Global Sourcing and Commercial Development for GTA

L'Oréal creates unique beauty experiences with a data-driven approach

L’Oréal

Nicolas Hieronimus

Chief Executive Officer

L&T Realty achieves 80% faster lead response and a unified customer view with Salesforce

L&T Realty

Ajay Nambiar

CX Head

LA Metro achieves a modern account-based, multimodal fare system with Salesforce

LA Metro

Robin O'Hara

Executive Officer responsible

Labelux achieves unified, scalable global ecommerce and faster international growth with Salesforce Commerce Cloud

Labelux

Harriet Williams

Group Multichannel Director

Lake County Health Department and Community Health Center - Customer Case Study

Lake County Health Department and Community Health Center

Jefferson Mcmillan-wilhoit

Director, Health Informatics and Technology

LanguageLine achieves near‑100% uptime and a 50% performance boost with Salesforce Mission Critical Support

LanguageLine

Jeff Cordell

Chief Information Officer

Larimer County, CO deploys an agile, comprehensive, COVID-19 emergency response management system on the cloud

Larimer County

Joseph Schreurs

Application Services Manager

LaRosa's Family Pizzeria achieves four extra orders per targeted guest and higher order values with Salesforce Marketing Cloud

LaRosa's Pizzeria

Pete Buscani

Executive Vice President of Marketing

LendingTree achieves 20% reduction in average support call time and real‑time vendor lead sharing with Salesforce

LendingTree

Jason Stefanacci

Director, Business Enablement

Les Mills achieves rapid global growth and reaches millions with Salesforce

Les Mills

Phillip Mills

CEO

LEVIEV (luxury diamond jeweler) achieves personalized, mobile global customer experiences with Salesforce

LEVIEV

Paul Raps

CEO

Liberty Asia achieves data-driven victim protection and NGO collaboration with Salesforce

Liberty Asia

Duncan Jepson

Founder

Lilly is personalizing the patient experience with Salesforce

Lilly

Rob Brown

Chief Marketing Officer

LivingSocial achieves faster collaboration and scalable local‑commerce growth with Salesforce

LivingSocial

The Louisville Metro Department of Public Health and Wellness distributes vaccines fast and efficiently with the cloud

Louisville Metro Department of Public Health and Wellness

SarahBeth Hartlage

Medical Director

Luxury Escapes achieves rapid growth and personalized customer engagement with Salesforce

Luxury Escapes

Blake Hutchison

General Manager

M1 reinvents itself to become a digital-first telco

M1

Nathan Bell

Chief Digital Officer

Macy's achieves centralized HR case management and actionable employee insights with Salesforce

Macy's

Brent Kueper

Director of HR Reinvent

Maersk achieves digital transformation and personalized customer experiences with Salesforce

Maersk

Vincent Clerc

Chief Commercial Officer

Mahou San Miguel achieves targeted multichannel marketing and boosts bar attendance with Salesforce Marketing Cloud

Mahou San Miguel

Leticia Juristo

Digital Intelligence Marketing Manager

Manheim boosts Salesforce adoption and productivity with Accelerators

Manheim

Megan Smith

Senior CRM Campaign Manager

Marian University achieves 50% more survey responses and a 58% increase in on-time tuition payments with Salesforce

Marian University

Mark Apple

Vice President of Marketing Communications

Marriott achieves personalized, high-touch guest experiences at scale with Salesforce

Marriott

Stephanie Linnartz

Global Chief Commercial Officer

Mashgin enhances customer satisfaction and team unity with Salesforce

Mashgin

Bennett Bennett

Head of Customer Success and Support

McKinley Equipment achieves 42% higher work-order throughput and $1.4M in additional on-site revenue with Salesforce

McKinley Equipment

Kevin Rusin

CFO

How Mercedes-Benz is partnering with Salesforce to become an even more customer-centric company

Mercedes Benz

Ola Källenius

Chief Executive Officer

Mercer achieves rapid customer engagement and up to 40% higher conversions with Salesforce Marketing Cloud

Mercer

Cambell Holt

Consumer Marketing Leader

Metropolitan Washington Airports Authority achieves a responsive, data-driven travel experience with Salesforce

Metropolitan Washington Airports Authority

Goutam Kundu

Chief Information Officer

Michelin is collaborating with customers to drive superior service now and down the road

Michelin

Eric Chaniot

Chief Digital Officer

Michigan Health Information Network achieves improved care coordination and reduced costs with Salesforce

Michigan Health Information Network

Tim Pletcher

Executive Director

How MillerKnoll uses sustainability data to impact everything from products to the planet

MillerKnoll

Gabe Wing

Director of Sustainability

MIMIT Health achieves rapid telehealth rollout and personalized COVID-19 care with Salesforce Health Cloud

MIMIT Health

Parajmit Chopra

Founder, Chairman

How Mindbody leverages the Premier Success Plan to enable a single source of truth for all customer activities

Mindbody

KC Duggan

Director of Revenue Systems

Mindfield achieves faster hiring and thousands of placements with Salesforce

Mindfield

Cameron Laker

CEO & Co-Founder

Mindtree increases pipeline 40% and accelerates sales with Salesforce

Mindtree

Sanjeev Babel

Associate VP, Corporate Strategy, Planning, M&A and Sales Excellence

Minnesota Housing achieves 98.5% faster funding round setup and real-time 360° visibility with Salesforce

Minnesota Housing

Chris Larson

IT Product Manager

Mission turns interviews into opportunities and scales audience with Salesforce Essentials

Mission

Ian Faison

Chief Content Officer

MissionPoint Health Partners achieves unified provider-network management and rapid growth with Salesforce

MissionPoint Health Partners

Michael Gardner

VP, Finance and Operations

Mitel achieves smarter business decisions and faster customer engagement with Salesforce

Mitel

Wes Durow

Chief Marketing Officer

MobilityWorks achieves faster sales and scalable growth with Salesforce

MobilityWorks

Jeff Smith

Director of information technology

myEDmatch improves teacher retention and streamlines hiring with Salesforce

myEDmatch

Alicia Herald

Founder

Narsee Monjee Institute of Management Studies achieves a digital-first transformation and rapid online admissions with Salesforce

Narsee Monjee Institute of Management Studies

Rajiv Shah

Chief Executive Officer

National Cancer Institute achieves dramatic time savings — completing 6‑month tasks in 15 minutes — with Salesforce

National Cancer Institute

Allen Badeau

Chief Technology Officer

NBCUniversal achieves unified advertiser visibility and rapid cross-sales with Salesforce

NBCUniversal

Brad Epperson

Vice President, Commercial Operations

NCI, Inc. achieves rapid operational innovation and dramatic time savings with Salesforce

NCI, Inc.

Allen Badeau

Chief Technology Officer

New Mexico Department of Finance and Administration transforms its ERAP

New Mexico Department of Finance and Administration

Joseph Baros

Chief Information Officer

New Mexico Department of Workforce Solutions is a trailblazer in scaling the mission to handle the unprecedented call volume brought on by COVID-19

New Mexico Department of Workforce Solutions

Sue Anne Athens

Chief Information Officer

New Mexico Human Services Department Trailblazer In Contact Center & Covid Response Management

New Mexico Human Services Department

Sean Pearson

Chief Information Officer

New York Post achieves faster sales cycles and richer engagement insights with Salesforce Inbox

New York Post

Sean Giancola

CRO

News International achieves faster, more responsive customer service and greater agility with Salesforce

News International

Paul Cheesbrough

CIO

Next Gen Health & Lifestyle Clubs increases enquiries 32% with Salesforce Marketing Cloud

Next Gen Health & Lifestyle Clubs

Andrew Savage

Director of Marketing and Products

Nielsen achieves 100,000 admin hours saved and faster selling with Salesforce

Nielsen

Andrew Criezis

Vice President of Sales Operations

NJ TRANSIT achieves faster responses and doubles case capacity with Salesforce

NJ Transit

Anthony Grieco

Senior Director Customer Service & Transit Information

Nolte India achieves data-driven growth and faster store expansion with Salesforce

Nolte India

Alok Duggal

Director

Northern Trust achieves seamless partner collaboration and service excellence with Salesforce

Northern Trust

Marianne Doan

EVP and Head of Enterprise Partner Services

NTN Bearing achieves 25% increase in sales-team efficiency with Salesforce Chatter Accelerator

NTN

Scott Eiss

Director of Industrial Aftermarket Field Services

Numotion achieves 40,000 registered users and streamlined 5‑step order tracking with Salesforce

Numotion

Bret Barczak

Chief Marketing Officer

NYC Department of Information Technology and Telecommunications is bringing the City back with a citywide vaccine management system

NYC Department of Information Technology and Telecommunications

Jessica Tisch

Commissioner and Citywide CIO

NYX Cosmetics achieves next-level customer engagement with Salesforce

NYX Cosmetics

Bernice Merlini

Ecommerce Marketing Manager

O2 achieves a joined-up, multi-channel customer and employee experience with Salesforce

O2

Ben Dowd

Business Director

Washington, D.C. Office of Unified Communications achieves faster response times and streamlined 311 services with Salesforce Service Cloud

Office of Unified Communications

Erick Hines

311 Operations Manager

Olga Tennison Autism Research Centre (OTARC) achieves earlier, more accurate autism detection and empowers parents with Salesforce

Olga Tennison Autism Research Centre (OTARC)

Cheryl Dissanayake

Director

OLX Group achieves 35% more customer visits per salesperson with Salesforce

OLX Group

Sunny Kataria

Vice President

One Kings Lane achieves cost savings and scalable personalized luxury service with Salesforce (Desk.com)

One Kings Lane

Alexis Chapman

Director, Customer Operations

OneUnited Bank achieves 89% mobile conversion rate improvement and faster credit rebuilding with Salesforce

OneUnited Bank

Teri Williams

President and COO

OpenTable achieves streamlined sales and internal collaboration with Salesforce

OpenTable

Matt Roberts

CEO

Optus fast-tracks SMB sales and lifts NPS 40 points with Salesforce

Optus

Reid Meldrum

Head of Business Channels

How Orlando City SC uses data to understand and reward its fans.

Orlando City Soccer Club

Bruno Scotton

DevOps Engineer

How Ovation Medical doubled its productivity in four weeks

Ovation Medical

Erik Rost

Vice President Sales

OVS achieves omni-channel customer transformation and 44% conversion lift with Salesforce Commerce Cloud

OVS

Monica Gagliardi

Ecommerce, CRM, Web and Digital Marketing Manager

Pacific Life achieves unified, personalized customer engagement with Salesforce

Pacific Life

Adrian Griggs

Chief Operating Officer

Pack Health scales personalized patient engagement and secures larger clients with Salesforce

Pack Health

David Masom

Director of Product Development and Analytics

Package Concierge saves countless hours and streamlines sales with Salesforce

Package Concierge

Barry Hume

Co-Founder and President

PacSun achieves social‑commerce growth and increased traffic with Salesforce Commerce Cloud

PacSun

Coleen McNally

Vice President of IT

Pandora achieves scalable cloud infrastructure, 5x cost savings, and enhanced team collaboration with Salesforce

Pandora

Chris Record

VP Sales Technology Operations

Papa Murphy’s streamlines franchise launches and gains 360° visibility with Salesforce Community Cloud

Papa Murphy's

Jenni Doyle

Director of Information and Technical Services

How PayPal unifies teams and systems for better customer experiences

PayPal

Dan Torunian

Vice President, Employee Technology & Experiences

Peakon achieves a 98% renewal rate and global growth with Salesforce

Peakon

Dan Rogers

Co-Founder and CMO

Pearson Education achieves smarter, faster self-service (50% self-help deflection) with Salesforce Success Cloud

Pearson Education

Milin Mathur

Director of Customer Support and Service Platforms

Penna Cement Industries achieves 15% increase in sales volumes with Salesforce

Penna Cement Industries

Vamsee Mohan Kanneganti

General Manager – IT

PensionBee achieves a 75% reduction in pension administration time with Salesforce

PensionBee

Jasper Martens

VP of Marketing

Penske Logistics achieves 12% more logged sales activities and 41% higher mobile adoption with Salesforce Success Cloud

Penske Logistics

Nicole Rothermel

Director of Sales Solutions

PepTalkHer scales impact to close the gender pay gap with Salesforce Essentials (Salesforce)

PepTalkHer

Meggie Palmer

Founder & CEO

Pernod Ricard achieves faster innovation and real-time global collaboration with Salesforce

Pernod Ricard

Alexandre Ricard

Chief Executive Officer

PetSmart achieves record holiday sales and faster time-to-market with Salesforce Commerce Cloud

PetSmart

Beth McCormick

VP Commerce and Customer Engagement Technology

Philips achieves customer-centric global agility and real-time insights with Salesforce

Philips

Jeroren Tas

CEO, Healthcare Informatics Solutions and Services

Pidilite Industries achieves 14% Fevicryl sales growth and deeper customer engagement with Salesforce

Pidilite Industries

Ravi Kumar

Head of Digital Initiatives

How Piedmont Healthcare transformed its call center to help more patients

Piedmont Healthcare

Andrew Chang

Executive Director of Marketing and Physician Outreach

Poppin unifies B2B and B2C commerce and drives 84% online revenue growth with Salesforce Commerce Cloud

Poppin

Jason Michael

Group Product Manager

Porter achieves an 80% decrease in lead conversion time with Salesforce

Porter

Mahidhar Reddy

Product Manager

Praxis Home Retail Limited achieves a 10% increase in Net Promoter Score and seamless omnichannel customer experience with Salesforce

Praxis Home Retail Limited

Viraj Didwania

Chairman and Managing Director

Priority Health creates personalized experiences with Salesforce

Priority Health

Stella Michael

Director of CRM Platforms

Procter & Gamble Professional achieves faster sales and improved field productivity with Salesforce

Procter & Gamble Professional

Dave Ziegler

Global IT Manager

PSA Peugeot Citroën achieves 3x higher conversion with Salesforce DMP

PSA Peugeot Citroen

Samir El Hammami

Project Manager, Digital Data Marketing

PUMA leverages the power of Salesforce to relaunch its mobile sites and speed past customer expectations

Puma

Ken Kralick

Global Head of Ecommerce

PUMA.com remains ‘Forever Faster’ with Salesforce

Puma

Jackson Fernandez

Head of Ecommerce

PwC achieves people-first global digital transformation and major sales growth with Salesforce

PWC

Christine Robertson

Marketing & Sales Leader

QLife scales nationwide LGBTI counseling and boosts call handling by 23% with Salesforce Service Cloud

QLife

Ross Jacobs

Clinical Director

Quiksilver achieves double-digit growth in one year with Salesforce Commerce Cloud

Quiksilver

Quintessentially delivers on its promises with Salesforce

Quintessentially

Paul Drummond

Co-Founder

Ranosys Technologies achieves 30–40% HR efficiency improvement and a single source of truth with Salesforce

Ranosys

Rameshwar Vyas

Chief Executive Officer

RateGain Travel Technologies achieves scalable global sales, automated processes and smarter analytics with Salesforce

RateGain

Veerbhavan Hingorani

Manager of Salesforce

RBC Wealth Management wows new clients with onboarding in 24 minutes

RBC Wealth Management

Rohit Gupta

Director

RecruitMilitary achieves targeted, efficient advertising to connect veterans to jobs with Salesforce

RecruitMilitary

Talmadge Zipperer

Vice President, Enterprise Systems

(RED) mobilizes $465M to fight AIDS with Salesforce

RED

Deb Dugan

CEO

redBus achieves 70% faster case resolution and global expansion with Salesforce Service Cloud

RedBus

Udit Gupta

Product Manager – Customer Experience and Payments

Reitmans achieves rapid multi-brand ecommerce rollouts and boosts in-store visits with Salesforce Commerce Cloud

Reitmans

Diane Randolph

CIO

Release the Hounds doubles daily dog walks and scales operations with Salesforce

Release the Hounds

James Woller

Operating Partner

Relevant Solutions triples earnings with Salesforce

Relevant Solutions

David Duren

CEO

Revenue.io doubles email productivity and deepens prospect relationships with Salesforce Inbox (Salesforce)

Revenue.io

Jesse Davis

Senior Content Manager

Ricoh Americas Corporation achieves world‑class one‑hour service SLAs and 6‑week Field Service rollout with Salesforce

Ricoh Americas Corporation

Shiv Narayan

Chief Executive Officer

RingMD achieves global telemedicine scale and data-driven customer journeys with Salesforce Sales Cloud

RingMD

Jae Lee

Vice President and Head of Engineering

Rituals Cosmetics achieves 80% online growth and omnichannel expansion with Salesforce

Rituals Cosmetics

Nico Wartenbergh

CTO

Room & Board drives 40–60% higher order values and 2,900% ROI with Salesforce Marketing Cloud

Room & Board

John Schroeder

Retail Business Intelligence Manager

Rosetta Stone achieves improved customer engagement and reduced operating costs with Salesforce

Rosetta Stone

Mark Moseley

IT Business Systems Manager

Rossignol achieves closer customer connections and increased engagement with Salesforce

Rossignol

Bruno Cercley

CEO

Safexpress achieves 5x faster claims processing and a unified digital customer experience with Salesforce

Safexpress

Kapil Mahajan

CIO

Sage achieves a unified global CRM and real-time customer engagement with Salesforce

Sage

Stephen Kelly

CEO

Saint-Gobain Glass doubles meetings recorded and streamlines sales operations with Salesforce

Saint Gobain

Hemant Rathod

Head of Sales

Sakthi Finance Limited achieves enhanced customer engagement and operational transparency with Salesforce

Sakthi Finance Limited

Balasubramaniam Mahalingam

Managing Director

Salt Lake City is a Trailblazer in how it listens and responds to residents

Salt Lake City

Elizabeth Buehler

Civic Engagement Manager

Scaled Agile achieves a scalable learning platform and higher community engagement with Salesforce

Scaled Agile

Carol McEwan

VP of Community

Schneider Electric delivers a unified, customer‑centric platform and solves 10M support cases a year with Salesforce

Schneider Electric

Jean-Pascal Tricoire

Chairman & CEO

How Schneider Electric serves customers faster

Schneider Electric

Jean-Pascal Tricoire

Chairman & CEO

Shazam achieves 752% ROI and five-minute reporting with Salesforce Einstein Analytics

Shazam

Greg Glenday

Chief Revenue Officer

Sherwin-Williams achieves faster field sales and 360° customer views with Salesforce

Sherwin-Williams

Anne Quirk

Global IT Manager, Sales and Customer Experience

Simplilearn achieves 80% operations productivity boost and 20% sales efficiency gains with Salesforce

Simplilearn

Anand Narayanan

Chief Product Officer

Skis.com achieves higher conversions and average order value with Salesforce Commerce Cloud Einstein Product Recommendations

Skis.com

Andy Schepper

Chief Operating Officer

Small Business British Columbia launches a platform to help businesses thrive

Small Business British Columbia

Joshua Ludgate

Chief Operating Officer

SmarTone achieves instant business intelligence and faster customer service with Salesforce

SmarTone

Daniel Leung

Head of Business Markets

SmartRent Delivers Seamless Property Management with Salesforce

SmartRent

Demetrios Barnes

Co-Founder and Chief Operating Officer

Smyle achieves 95% customer retention and streamlined event delivery with Salesforce

Smyle

Rick Stainton

Group Executive Director

Snapdeal achieves 50% faster case resolution and 30% higher customer satisfaction with Salesforce Service Cloud

Snapdeal

Sodexo achieves 99% of cases closed within 14 days with Salesforce

Sodexo

Priya Dronadula

VP IT & Operations

SOLARWATT achieves 50% online orders and 30% faster sales with Salesforce

Solarwatt

Solvay achieves €2–3M/month in small-volume e-commerce and rapid scaling with Salesforce

Solvay

Georges HOUTAPPEL

Senior Vice President, Marketing and Business Development

Sonos creates connected customer experiences to amplify relationships

Sonos

Patrick Spence

Chief Executive Officer

Sony Electronics Asia Pacific achieves faster, more accurate customer service with Salesforce Service Cloud

Sony

Catherine Ong

Head of Customer Relations Operations

Southwest Airlines achieves unified service and happier customers with Salesforce

Southwest Airlines

James Ashworth

VP, Customer Support & Services

SpiceJet maintains high NPS and doubles support capacity during COVID-19 with Salesforce

SpiceJet

Ashish Vikram

Chief Technology and Innovation Officer

Sportradar boosts sales productivity and client experience with Salesforce

Sportradar

David Schamuhn

Director of Global Sales Operations

Spotify scales customer service and collaboration during rapid growth with Salesforce

Spotify

Jonathan Forster

Vice President of Sales, EMEA

Standard Life achieves 20% increase in lead conversions with Salesforce

Standard Life

Duncan Muir

Head of B2B CRM

Stanley Black & Decker achieves smarter connected tools and saves 6,000+ hours annually with Salesforce

Stanley Black & Decker

JoAnna Sohovich

Global President

STANLEY Healthcare empowers sales to take action on their data — all in the flow in their work

STANLEY Healthcare

Steve Mascola

Senior IT Director

StarHub achieves 7× sales growth and stronger customer relationships with Salesforce

StarHub

Chong Mien Teh

Vice President

Startupwala.com seeds a nationwide start-up and SME ecosystem with Salesforce

Startupwala.com

Bala Nadar

Founder

State of Arizona achieves faster PIJ approvals, 250% more agency support, and $10M in savings with Salesforce

State of Arizona

Doug Lange

Chief Strategy Officer

State of Indiana Department of Child Services - Customer Case Study

State of Indiana Department of Child Services

Kevin Jones

Chief Information Officer

The State of Rhode Island is a Trailblazer in Testing and Contact Tracing Efforts

State of Rhode Island

Bijay Kumar

Chief Information Officer

Stonewall Kitchen achieves higher conversion rates with Salesforce Commerce Cloud

Stonewall Kitchen

Ian Marquis

eCommerce Manager

Stonewall Kitchen achieves 41% purchase rate on recommended items with Salesforce Einstein

Stonewall Kitchen

Ian Marquis

eCommerce Manager

Sturtevant achieves 85% lower lead costs and faster lead follow-up with Salesforce

Sturtevant

Sam Rajkovich

Director of Sales and Marketing

SureFlap opens the door to greater growth with Salesforce

SureFlap

Nick Hill

Founder & Chief Executive Officer

Surf Air achieves rapid membership growth and personalized member experiences with Salesforce

Surf Air

Justin Hart

Vice President of Member Acquisition

How Swissbit Upleveled Its Operational Efficiency with Salesforce

Swissbit

Ueli Stricker

Director of Supply Chain

Sysco achieves faster growth and improved customer collaboration with Salesforce

Sysco

Wayne Shurts

Chief Technology Officer

T‑Mobile achieves 70% reduction in reps' order-processing effort and faster, seamless customer service with Salesforce

T-Mobile

John Legere

CEO

Why the Un-carrier has customers crazy about its service

T-Mobile

Poppy Coutinho

Senior Manager of Product & Technology

Teach For America expands access to education and boosts engagement with Salesforce

Teach For America

Lauren Sanders

Senior Managing Director of Digital Engagement

Telstra counters disruption with bold transformation

Telstra

Nevash Pillay

Global Partners Sales Executive

How Telstra is using the Salesforce Customer 360 Platform

Telstra

Michael Ackland

Group Executive, Consumer and Small Business

TELUS achieves faster customer sign-ups and higher retention with Salesforce Door to Door App

Telus

Navin Arora

SVP of Business Customer Experience

Terminix achieves 360-degree customer visibility and streamlined service with Salesforce

Terminix

David Katz

Director of Service, National Accounts

Texas Department of Information Resources achieves streamlined, digital eProcurement and cost savings with Salesforce

Texas Department of Information Resources

Todd Kimbriel

Deputy Executive Director and State CIO

Texas Department of Information Resources achieves rapid, cost-effective statewide mobile app development with Salesforce

Texas Department of Information Resources

Todd Kimbriel

Deputy Executive Director and State CIO

The Big Issue empowers homeless women into paid work and confidence with Salesforce

The Big Issue

Emma O’Halloran

Head of Marketing

The Brain Tumour Charity achieves personalised care and cost savings with Salesforce

The Brain Tumour Charity

Sarah Lindsell

Chief Executive Officer

The Chapar achieves 650% growth and scalable, personalised styling with Salesforce

The Chapar

Sam Middleton

Founder and CEO

The Ellen DeGeneres Show streamlines partnership management and accelerates creative workflows with Salesforce Customer 360 Platform

The Ellen DeGeneres Show

Stephanie Guerrieri

Vice President of Brand Content & Partnerships

The Executive Centre sells smarter and scales fast with Salesforce

The Executive Centre

Jason Wong

Chief Information Officer

Nevada Department of Health and Human Services achieves real-time Naloxone tracking and life-saving distribution with Salesforce

The Nevada Department of Health and Human Services

Stephanie Woodard

Psy.D., Senior Advisor on Behavioral Health

Thomson Reuters achieves real-time, 24/7 client engagement with Salesforce

Thomson Reuters

Thomas Frossell

President, Global Head of Service

Ticketmaster achieves personalized fan experiences at scale with Salesforce

Ticketmaster

Justin Burleigh

Chief Product Officer

Time Warner Cable achieves faster close rates and mobile field-sales efficiency with Salesforce

Time Warner Cable

Dave Schwehm

Vice President of Community Solutions

TOMS achieves deeper customer and partner relationships with Salesforce

TOMS

Zita Cassizzi

Chief Digital Officer

Torani achieves 25% increase in productivity with Salesforce

Torani

Sylvie Mwila-Jonath

Head of Information Technology

Town of Cary achieves a connected, citizen‑first community with Salesforce

Town of Cary

Nicole Raimundo

Chief Information Officer

Toyota Motor Company achieves connected-car customer engagement and global employee collaboration with Salesforce Chatter

Toyota

Akio Toyoda

President and CEO

Transamerica Financial Network achieves companywide CRM adoption and deeper client relationships with Salesforce Financial Services Cloud

Transamerica

John Joseph

Vice President, Managing Director

Tribeca Pediatrics achieves 33% reduction in referral staff resources and personalized, scalable patient care with Salesforce

Tribeca Pediatrics

Steven Schwartzberg

Information Systems Director

Tuck School of Business achieves personalized one-on-one career support and deeper student–alumni collaboration with Salesforce Chatter

Tuck School of Business

Rebecca Joffrey

Career Development Director

U.S. Bank achieves 2.35x lift in lead conversion with Salesforce

U.S. Bank

Bill Hoffman

Chief Analytics Officer and Head of CRM

UC Health achieves a 100,000‑participant Wisdom Study for precision medicine with Salesforce

UC Health

Laura Esserman

Director

Ulster Bank achieves AI-driven CRM insights and improved customer engagement with Salesforce

Ulster Bank

Damien Judge

Head of Business Commercial Excellence

Unilever achieves a 40% reduction in solution deployment costs with Salesforce

Unilever

Jane Moran

Global CIO

United Breweries Limited boosts specialty brand volumes 48% and accelerates outlet insights with Salesforce

United Breweries Limited

Perry Goes

SVP, Strategic Planning, Business Development, Sales Analytics & Consumer Insights

United Capital Financial Advisers achieves scalable growth and deeper client engagement with Salesforce

United Capital Financial Advisers

Mike Capelle

Chief Strategy Officer

UnitedHealthcare achieves proactive, personalized member experience with Salesforce

UnitedHealthcare

Phil McKoy

Chief Information Officer

Uniting Ambition achieves connected recruitment and 200% growth with Salesforce

Uniting Ambition

Adam Shaw

Founder and Managing Director

Univar Solutions achieves rapid B2B storefront launch and higher online revenue with Salesforce

Univar Solutions

Ian Gresham

Chief Marketing Officer

Upstart achieves efficient, data-driven lending and earlier prime-borrower identification with Salesforce

Upstart

Dave Girouard

Founder and CEO

Urban Ladder achieves lifelong customer loyalty with Salesforce

Urban Ladder

Vipin Jawaria

Director of Products

Utah Governor's Office of Economic Opportunity - Customer Case Study

Utah Governor's Office of Economic Opportunity

Ben Hart

Deputy Director

Valpak achieves a paperless lead-to-cash process and $12M renewal lift with Salesforce

Valpak

Chris Cate

Valpak

Vashi Electricals achieves 10% higher opportunity closure rate and major productivity gains with Salesforce

Vashi Electricals

Suraj Dodeja

Director and Second-Generation Owner

Victor (private jet charter) achieves sharper customer and sales insights and faster bookings with Salesforce

Victor

Clive Jackson

Cheif Executive Officer, Founder

Vijay Raja Group achieves 30% increase in sales and service productivity with Salesforce

Vijay Raja Group

Ashwin Chendilnathan

Joint Managing Director

Virgin America achieves connected teams and stronger culture with Salesforce

Virgin America

David Cush

CEO

Virgin Media achieves personalized omni-channel buying experiences and customer growth with Salesforce

Virgin Media

Christopher Coleman

Head of Sales Capability & Enablement

Virtual Causeway sources 29% of qualified leads and boosts data quality with Salesforce Data.com

Virtual Causeway

Rick Endrulat

President

VMware achieves a 90-day launch of a unified marketing platform with Salesforce

VMware

Nick King

Vice President of Cloud Marketing

Vodafone achieves a unified global sales pipeline and boosts account coverage to 77% with Salesforce Advisory Services

Vodafone

Christian Tchatchouang

Head of SELL Domain Delivery

Vodafone Australia achieves customer-centric brand recovery and real-time omnichannel service with Salesforce

Vodafone

Bill Morrow

Cheif Executive Officer

Vodafone Business opens new digital opportunities for more businesses with Salesforce

Vodafone

Kerry Small

Global Commercial and Operations Director

How Vonage uses automation to respond faster

Vonage

Tara Zaleski

Senior Director of Business Services

Vox Media achieves 45% better ad performance with Salesforce DMP

Vox Media

Will Won

Revenue Intelligence

Wärtsilä’s digital transformation powers ahead with better customer intelligence, stronger growth, and greater operational efficiency

Wartsila

Sini Spets

Vice President of Business Development

WeddingWire makes a commitment to personalized, customer-focused marketing

WeddingWire

Bart Thornburg

Senior Manager of Email Marketing

Western Union speeds agent onboarding 40% and delivers omnichannel customer service with Salesforce

Western Union

Hikmet Ersek

CEO

Westfield achieves faster deal closings and increased sales with Salesforce

Westfield

Jeri Erling

Senior Director Specialty Leasing

WeWork achieves 330% new membership growth in 2 years with Salesforce

WeWork

Sam Lee

SVP, Head of Growth

WeWork achieves 330% new membership growth in 2 years with Salesforce

WeWork

Adam Gelman

Vice President, Global Head of New Member Development

WeWork achieves 330% new membership growth with Salesforce

WeWork

Rachell Bordoy

Director of Product Operations

Whatfix achieves 20% increase in conversion rates with Salesforce

Whatfix

Rajesh Bhattad

Manager – Global Sales Operations

WhiteHat Jr achieves more than 2x increase in sales conversions and scalable global growth with Salesforce

WhiteHat Jr

Gaurav Yadav

VP of Sales

Wolverine achieves rapid multi-brand rollout (70 sites across 15 brands in 18 months) with Salesforce Commerce Cloud

Wolverine

Jodi Watson

President of Direct-to-Consumer

Wolverine achieves a 19% mobile conversion lift and reduced cart abandonment with Salesforce Commerce Cloud (Apple Pay)

Wolverine

Jason Pawloski

Senior Director of Direct-to-Consumer Technology

Work Store doubles business in six months with Salesforce

Work Store

Vivek Viswanathan

Chief Information Officer

Wyoming Office of State Lands and Investments achieves streamlined, digital land and lease management with Salesforce

Wyoming Office of State Lands and Investments

Jason Crowder

Assistant Director

Wyoming Business Council optimizes work processes with the cloud

Wyoming Office of State Lands and Investments

Josh Dorrell

Chief Executive Officer

Xplornet achieves rapid customer engagement and sub-3-minute service upgrades with Salesforce

Xplornet

Cathy MacDonald

Executive Vice President, IT

Xtreme Lashes achieves unified operations and faster customer service with Salesforce

Xtreme Lashes

Jo Mousselli

Co-Founder, President, and CEO

Y-Axis achieves nearly 10x sales growth and scales migration and career services with Salesforce

Y-Axis

Xavier Augustin

Founder and Chief Executive Officer

Yamaha Corporation of America achieves seamless omnichannel customer service with Salesforce Service Cloud

Yamaha Corporation of America

Tom Sumner

Senior Vice President

Year Up achieves 84% graduate employment or college placement within four months with Salesforce

YearUp

Jim Thie

Chief Information Officer

As business heats up, YETI stays cool with Salesforce

YETI

Matt Reintjes

President & CEO

YouSee achieves omnichannel mobile and social customer engagement with Salesforce

YouSee

Anders Blauenfeldt

Senior Vice President, Innovation & IT

Zayo achieves faster sales and simplified bandwidth buying with Salesforce

Zayo

Sandi Mays

Senior Vice President of Tranzact, Sales Ops, and Billing

Zero Motorcycles achieves a seamless connected ownership experience and faster service with Salesforce

Zero Motorcycles

Chris Heimbuck

Director of Marketing

ZeroCater achieves faster sales ramp, 40% higher close rates and scalable growth with Salesforce

ZeroCater

Ali Sabeti

Chief Executive Officer

Zignal Labs expands sales and boosts renewals with Salesforce Premier+ Success

Zignal Labs

Lydia Jackson

Sales Operations Manager

Zillow doubles sales productivity and transforms the home-buying experience with Salesforce

Zillow

Jeremy Wacksman

President

Zimmer achieves mobile field connectivity and faster patient care with Salesforce

Zimmer

Don Lamping

Associate Director of Surgeon Communications