Case Study: RingMD achieves global telemedicine scale and data-driven customer journeys with Salesforce Sales Cloud

RingMD turns to Salesforce to help bring healthcare to the world

RingMD is a Singapore-based telemedicine company connecting patients with practitioners across 32 countries to make healthcare more accessible and affordable. Faced with diverse patient needs, varied government regulations and a fragmented in-house CRM, the team needed a way to track and understand multiple customer journeys without creating overhead or silos.

By adopting Salesforce Sales Cloud, RingMD gained real-time visibility into every phase of the customer journey — from signup and first GP call to consultation outcomes and medication delivery — with triggered notifications and segment-level analytics. The result is clearer, data-driven decision making across departments, faster responses to signups, and continuous product refinement to better meet patient and practitioner needs.

RingMD

Jae Lee

Vice President and Head of Engineering