Case Study: Wärtsilä achieves stronger growth and greater operational efficiency with Salesforce

Wärtsilä’s digital transformation powers ahead with better customer intelligence, stronger growth, and greater operational efficiency

Wartsila, a global provider of lifecycle power solutions for marine and energy customers, was working to advance its digital transformation while managing data from operations in 70 countries and serving 12,000 customers. The company needed better customer intelligence, stronger collaboration, and more efficient sales and service processes, and turned to Salesforce, using Sales Cloud and Service Cloud among other solutions.

Salesforce helped Wartsila build a 360-degree view of customers, streamline global sales and field service operations, and launch online and mobile services for customers and engineers. The impact included greater transparency, more efficient resource allocation, improved service quality, and the ability to generate more sales with the same resources, while remote analytics and connected services helped predict maintenance needs and improve safety and performance.

Wartsila

Sini Spets

Vice President of Business Development