Case Study: Zignal Labs expands sales and boosts renewals with Salesforce Premier+ Success

Zignal Labs expands sales and boosts renewals with Premier+ Success

Zignal Labs, a media-intelligence company that grew from a tiny startup to more than 100 employees, relied on Lydia Jackson as the sole Salesforce administrator while scaling sales and customer processes. Jackson was self-taught and stretched thin: Salesforce started as a single-use tool for the CEO’s deals, and the company had no reliable way to track subscription renewals or surface the reports and dashboards needed to manage growth.

Premier+ Success provided on-demand expertise, helped design and build a renewal workflow using Process Builder, cleaned up historical renewal data, and handled complex configuration work while training new team members. The support freed Jackson to focus on strategy, improved renewal tracking and reporting, accelerated onboarding, and gave Zignal the operational confidence to expand sales and boost renewals.

Zignal Labs

Lydia Jackson

Sales Operations Manager