Case Study: RateGain Travel Technologies achieves scalable global sales, automated processes and smarter analytics with Salesforce

RateGain Travel Technologies Journeys To Success With Salesforce

RateGain Travel Technologies helps travel and hospitality companies increase revenue by delivering real‑time competitive rates, occupancy data and distribution services to more than 12,000 customers worldwide. Facing limits with its legacy CRM and heavy reliance on spreadsheets, RateGain needed a scalable, single view of customers and consistent processes across sales, marketing, support and finance to improve forecasting, collaboration and lead quality across its global sales teams.

RateGain implemented the Salesforce Customer Success Platform—using Sales Cloud, Communities, Pardot, Chatter, custom objects, ERP integration and AppExchange apps—to centralize data and automate workflows like approvals, invoicing and commission payments. The result is unified customer visibility, faster deal cycles, better sales performance tracking, higher‑quality leads, instant self‑service support and ongoing plans to use Einstein Analytics for further growth and automation.

RateGain

Veerbhavan Hingorani

Manager of Salesforce