Case Study: Victor (private jet charter) achieves sharper customer and sales insights and faster bookings with Salesforce

Victor jets ahead with sharper customer and sales insights

Victor is a fast-growing private jet charter company that reinvented the market with transparent pricing, mobile bookings and 24/7 service, achieving average four-year sales growth of 137%. As demand surged, Victor faced fragmented customer data in spreadsheets and a homegrown CRM and needed a 360-degree view to scale without compromising the high-touch service expected by business leaders, celebrities and ultra-high-net-worth clients.

Victor implemented Salesforce (Service Cloud, Marketing Cloud and Data.com) to automate lead rating, create personalized dashboards and mobile analytics, and deliver tailored customer journeys and automated communications. The result: faster, data-driven responses (quotes within the critical 30-minute window), account managers handling nearly five times the typical customer load, conversion of new leads, and broader market growth (15% of 2016 bookings from first-time private fliers), all while maintaining consistent, high-quality service.

Victor

Clive Jackson

Cheif Executive Officer, Founder