Case Study: Amtrak achieves enterprise-wide digital transformation and faster, more efficient train operations with Salesforce

Amtrak Is a Trailblazer, Bringing an Innovative Spirit to Classic Americana

Amtrak, the nation’s passenger railroad carrying roughly 85,000 passengers a day across 500 stations in 46 states and beyond, faced a fragmented IT landscape and rising customer expectations. Leadership aimed to standardize and simplify dozens of inherited systems, improve customer-centric and mobile experiences, and uphold safety and operational and financial excellence across a large, largely non‑technical workforce.

To meet that challenge Amtrak rationalized applications onto strategic platforms, created a shared competency center, and deployed Salesforce-powered, mobile-first tools such as the TOPS train-operations app. The transformation delivered consolidated systems and faster time to market, better visibility and communication during train turnarounds, higher frontline productivity with minimal training, and optimized total cost of ownership while improving the customer experience.

Amtrak

Morrell Savoy

Vice President of Long Distance Operations