Case Study: HCL Technologies achieves 92% user adoption and rapid global rollout with Salesforce Sales Cloud

HCL - Customer Case Study

HCL Technologies, a global IT services company with about US$5.2 billion in revenue and 90,190 employees across 31 countries (as of March 2014), faced the challenge of replacing a custom .NET SFA that failed to deliver a full customer view and to support modern collaboration, governance and change management needs. Leadership required a flexible, secure platform that would integrate with third‑party tools and drive rapid, organization‑wide adoption.

HCL implemented "Excalibur" on the Salesforce Sales Cloud (App Cloud) in four months, rolling it out to 6,200+ users across 20 countries and 14 business units. The rollout achieved 92% user adoption and high sales satisfaction within the first month, improved governance and data validation, centralized master data to 90% accuracy, and delivered a 3–4% productivity gain from rapid third‑party integrations.

HCL

Manoj Kumbhat

Senior Vice President and Chief Information Officer