Case Study: Minnesota Housing achieves 98.5% faster funding round setup and real-time 360° visibility with Salesforce

Minnesota Housing is a Trailblazer, unlocking detailed visibility across the organization

Minnesota Housing Finance Agency, the state’s housing finance agency, helps Minnesotans access affordable, stable housing but faced growing public and political scrutiny that demanded clear, timely answers about multi-year development projects and outcomes. With paper-based processes and siloed data, the agency needed a real-time way to work with developers, local governments and nonprofits and to demonstrate stewardship of taxpayer funds.

Minnesota Housing built a loan origination and servicing system on Salesforce (Sales Cloud and Community Cloud) to digitize intake, provide 360-degree customer profiles, enable collaboration, and deliver real-time dashboards and analytics. The cloud solution cut annual funding round setup time by 98.5% (from 200+ hours to 3), enabled mobile work and faster partner review, earned industry recognition, and gave staff the data and visibility to make faster, more effective funding decisions.

Minnesota Housing

Chris Larson

IT Product Manager