Case Study: Simplilearn achieves 80% operations productivity boost and 20% sales efficiency gains with Salesforce

Simplilearn uses technology to score high in customer-centricity

Simplilearn is a global online training platform that has certified over a million learners and helps students complete courses at rates far above industry averages. As the company expanded its consumer and enterprise businesses, fragmented data in spreadsheets and an underpowered in‑house CRM made it hard to coordinate sales, support and operations or get the dashboards and reports teams needed.

Simplilearn implemented Salesforce Sales Cloud and Service Cloud to consolidate customer data and automate workflows—from lead management to virtual classroom setup and support—giving teams a single view of the customer. The changes improved sales efficiency by about 20% and boosted operations productivity by roughly 80%, delivered better pipeline visibility for decision‑making, and set the company up to pursue a 360‑degree customer view and further automation.

Simplilearn

Anand Narayanan

Chief Product Officer