Case Study: Stonewall Kitchen achieves 41% purchase rate on recommended items with Salesforce Einstein

Stonewall Kitchen serves up shopper recommendations with AI

Stonewall Kitchen, a York, Maine–based specialty food maker with a growing ecommerce presence, ten retail stores, and over 6,000 wholesale accounts, faced the challenge of scaling personalization while preserving its high-end brand and selective customer experience. To maintain that connection as it grew, the company turned to Salesforce Commerce Cloud and Einstein AI for a robust, data-driven personalization roadmap.

Einstein delivers tailored product recommendations and predictive analytics that guide shoppers and highlight new or slower-moving items, letting Stonewall Kitchen’s five-person ecommerce team boost conversions without labor-intensive merchandising. Results: 78% of shoppers served a recommendation add it to their cart and 41% purchase the item, alongside improved unit sales, more efficient marketing, and optimized shipping and membership offerings.

Stonewall Kitchen

Ian Marquis

eCommerce Manager