Case Study: Unilever achieves a 40% reduction in solution deployment costs with Salesforce

Unilever grows sustainable brands with Salesforce

Unilever, a purpose-driven global consumer goods company with 400+ brands and 161,000 employees, needed to accelerate digital transformation across a vast, data-rich organization. The challenge was to empower employees to work like digital natives, scale solutions globally, personalize consumer and retail engagement, and reduce the time and cost of deploying business apps and services.

Unilever adopted Salesforce Customer 360 Platform along with Service Cloud and Community Cloud, democratizing app development and giving thousands of employees a standardized, interconnected platform. Teams built 50+ apps (including a volunteer app in under a week), cut solution deployment time 4–5x and reduced deployment costs by 40%, gained better data visibility and predictive insights with Einstein Analytics, and improved retail execution and direct-to-consumer capabilities—boosting agility, personalization, and innovation across the business.

Unilever

Jane Moran

Global CIO