Case Study: Quintessentially achieves faster global service and better member experiences with Salesforce

Quintessentially delivers on its promises with Salesforce

Quintessentially, a luxury lifestyle management service for high net worth individuals, needed a reliable platform to manage hundreds of thousands of annual member requests and deliver on its promise of a responsive 24/7/365 global service. Their challenge was to centralize interactions from multiple channels and gain a single view of both their members and business performance.

By implementing Salesforce Service Cloud and Chatter, the vendor provided a centralized platform to log all member requests and manage supplier details. This solution gave staff a single view of each member to ensure a consistent global experience and enabled efficient resource forecasting. Salesforce also facilitated instant knowledge sharing across international offices, helped the company grow its member base rapidly, and allowed it to open new offices in a single day.

Quintessentially

Paul Drummond

Co-Founder