Case Study: HotelTonight achieves 300% growth in bookings with Salesforce (Desk.com & Sales Cloud)

Hotel Tonight - Customer Case Study

HotelTonight is a mobile app for last‑minute hotel reservations that expanded rapidly to more than 300 destinations across 16 countries and five languages. That scale created a major challenge: maintaining fast, real‑time customer support that could keep pace with growth and preserve the service’s reputation for friendly, reliable help.

HotelTonight implemented Desk.com, integrated with Sales Cloud, Data.com, HipChat and Looker, to enable multilingual support, share customer data with 10,000 partner hotels, and track exchanges. The platform’s reporting and collaboration tools helped the company spot trends and improve service, driving strong customer referrals and a 300% increase in bookings over two years.

Hotel Tonight

Patrick Cheeseman

Head of Customer Support