Case Study: State of Arizona achieves faster PIJ approvals, 250% more agency support, and $10M in savings with Salesforce

The State of Arizona is a Trailblazer Specializing in the Business of IT

The Arizona Strategic Enterprise Technology Office (ASET) created the Business Engineering Division to earn trust and act as a strategic IT partner for a federated state government of more than 130 agencies. Facing the need to operate faster, cheaper, and with greater transparency while managing large, statewide IT investments, ASET needed a customer‑focused model rather than traditional server builds and custom apps.

The team built a cloud‑first CRM and community portal on Salesforce Service Cloud and Community Cloud to create 360° agency profiles, real‑time collaboration, and streamlined intake for project investment justification and strategic planning. The shift cut PIJ approval time from 21 to 10 days, expanded strategic planning support from 24 to over 80 agencies (250%+ growth), saved an estimated $10 million, and improved oversight of 61 projects totaling $460 million.

State of Arizona

Doug Lange

Chief Strategy Officer