Case Study: Package Concierge saves countless hours and streamlines sales with Salesforce

Package Concierge - Customer Case Study

Package Concierge designs digital package locker systems for apartments, campuses, and other multifamily properties to address the surge in e-commerce deliveries and the resulting burden on property staff and residents. Founded by Georgianna W. Oliver, the company solved problems of security, cluttered package areas, slow resident notifications and — internally — chaotic sales tracking and processes that relied on unwieldy spreadsheets.

By implementing the Salesforce Platform and Sales Cloud, Package Concierge standardized its sales process, introduced automated workflow triggers, templated proposals and follow-up emails, and gave the team shared dashboards and Chatter for collaboration. The changes cut proposal time in half, reduced meeting prep dramatically, eliminated spreadsheet chaos, saved countless staff hours, improved visibility into the sales cycle and helped the company expand into hundreds of properties nationwide.

Package Concierge

Barry Hume

Co-Founder and President