Case Study: Scaled Agile achieves a scalable learning platform and higher community engagement with Salesforce

Scaled Agile has discovered the path to a more nimble learning community

Scaled Agile, the organization behind the widely adopted SAFe framework, needed to modernize how it served a rapidly growing global community of 130,000+ practitioners. Faced with disparate systems, manual processes, and multiple customer-service entry points, the company sought a scalable, customizable learning platform with embedded video and better ways to measure and support community engagement.

Scaled Agile built the SAFe Community Platform on Salesforce (Community, Service and Sales Clouds) with Appinium’s ViewTrac and LearnTrac and Einstein Analytics. The unified solution centralized communications and support, enabled video-based engagement tracking, streamlined partner and sales coordination, and accelerated delivery of new content — driving higher daily engagement, improved member experience, and scalable operations.

Scaled Agile

Carol McEwan

VP of Community