Case Study: Numotion achieves 40,000 registered users and streamlined 5‑step order tracking with Salesforce

Numotion is improving the customer experience at a time when patients need it most

Numotion, the nation’s leading provider of complex rehab technology with about 3,000 employees, set out to modernize a historically slow-to-change industry and improve a stressful, opaque 42-step wheelchair ordering process so patients could be treated as whole people rather than just records. The challenge was to make ordering faster, clearer, and more customer-centric while giving patients agency and timely communication throughout the delivery cycle.

Numotion built myNumotion on Salesforce Community Cloud and added Service Cloud for live chat and case context, turning the 42 steps into a five-step status tracker with email/text alerts and 24/7 access. The result: strong adoption (40,000 registered users in one year), positive customer feedback on accessibility and transparency, faster issue resolution, and a scalable platform to support continued growth and improved patient experience.

Numotion

Bret Barczak

Chief Marketing Officer