Case Study: Elettric80 boosts service availability and predictive maintenance with Salesforce

Elettric80 reinvents Industry 4.0 solutions with the help of Salesforce

Elettric80, a leading Italian manufacturer of automated logistics systems for the food and beverage industry, needed to digitize and enhance its global technical support and maintenance services. Their challenge was to guarantee system uptime for customers, manage a high volume of service tickets, and move towards offering service-level agreements. To address this, the company partnered with Salesforce to implement a new solution.

Salesforce implemented its Field Service and Community Cloud products to manage the entire service process, from work orders to engineer dispatch and customer communication. The solution, integrated with SAP, provided a central platform for information and streamlined operations. As a result, Elettric80 significantly improved efficiency, reduced errors, and accelerated billing. Salesforce enabled the company to offer a superior, data-driven service that became a key market differentiator and laid the foundation for a future IoT-based predictive maintenance system.

Elettric80

Matteo Raccanelli

Customer Service Director