Case Study: MIMIT Health achieves rapid telehealth rollout and personalized COVID-19 care with Salesforce Health Cloud

How MIMIT Personalized Healthcare During COVID-19

MIMIT Health, a Chicago-based independent physician group specializing in minimally invasive and targeted treatments, had been building interoperability since 2013 to create a 360° view of patients and had already realized rapid ROI from its platform. When COVID-19 struck, the practice faced a surge of calls and shelter-in-place restrictions that threatened continuity of care and required rapid solutions for symptom screening and safe virtual appointments.

In just 72 hours MIMIT reconfigured its Health Cloud to deploy digital COVID assessments, automated screening and routing workflows, and integrated Zoom for Healthcare for telehealth visits with HIPAA-compliant recording and automated follow-up tasks for care coordination, coding and billing. Deep analytics tracked regional spread, PPE and assessment volumes, enabling 24/7 virtual care across devices, safer patient management, reduced risk for staff, and the ability to build on prior interoperability gains.

MIMIT Health

Parajmit Chopra

Founder, Chairman