Case Study: Michigan Health Information Network achieves improved care coordination and reduced costs with Salesforce

Michigan Health Information Network puts the care back into healthcare with Salesforce

Michigan Health Information Network (MiHIN) is a statewide nonprofit that connects healthcare providers to improve care coordination and reduce costs. Faced with fragmented provider data and costly medication-related problems—estimated in the billions annually—MiHIN needed a way to track relationships among doctors, hospitals, and patients so clinicians get the right information when they need it.

MiHIN built a Health Provider Directory on the Salesforce Platform using Sales Cloud to manage 275,000+ providers, create unique identities, and store secure electronic delivery addresses. The solution enables timely notifications across care teams, reduces redundant tests and referrals, preserves privacy and compliance through built-in controls, and lays the groundwork for consumer access to electronic health records and cross‑state collaboration.

Michigan Health Information Network

Tim Pletcher

Executive Director