Case Study: LanguageLine achieves near‑100% uptime and a 50% performance boost with Salesforce Mission Critical Support

LanguageLine stays up and running with Salesforce Mission Critical Support

LanguageLine provides 24/7 real-time interpreter services to more than 25,000 customers—including law enforcement, 911 operators, and emergency-room staff—so platform downtime can have serious consequences. As the company moved operations to the cloud on the Salesforce Lightning Platform, its initial support plan lacked the deep, platform-specific expertise and faster response times LanguageLine needed to meet its near-perfect uptime requirements.

LanguageLine upgraded to Salesforce Mission Critical Support (MCS), gaining a dedicated, 24/7 team with 15-minute Severity 1 responses and proactive engineering. MCS executed a no-downtime migration to a higher-performance instance, yielding a reported 50% performance boost and cutting call processing from as much as six seconds to under 100 milliseconds, reducing risk and helping the company maintain near-100% uptime.

LanguageLine

Jeff Cordell

Chief Information Officer