Case Study: KONE achieves proactive, data-driven growth and innovation with Salesforce

KONE keeps people on the move with Salesforce

Finland-based KONE Corporation — a 52,000-employee company serving 450,000 customers and more than 1 billion riders daily — needed smarter, more integrated systems to support rapid urbanization and high-density development. The challenge was to make sales and field service more proactive and data-driven so technicians could prevent failures, improve safety and reliability, and scale service globally.

KONE deployed Sales Cloud and the Lightning Platform (with CPQ integration and a custom Sales Cockpit app), supported by a Premier Success Plan and an Innovation Transformation Center, to automate workflows, give sales teams full funnel visibility, and boost productivity. Pilots that pair Salesforce Einstein with IBM Watson IoT are creating predictive maintenance, automated work orders and a 360-degree customer view across 1.1 million devices and 20,000 technicians—enabling more proactive service, faster expansion, and deeper customer insights.

KONE

Antti Koskelin

Chief Information Officer