Case Study: Inspirato achieves high‑end personalized service for luxury travelers with Salesforce

Salesforce helps Inspirato make personal connections with luxury travelers

Inspirato is a members‑only luxury vacation club with a Signature Collection of homes and experiences around the world. As the company grew, it needed a way to scale the high‑touch, personalized service its members expect—tracking detailed preferences, managing both individual and corporate sales, and keeping destination teams and advisors connected across the sales cycle and during stays.

Inspirato implemented Salesforce (Sales Cloud, Service Cloud, Salesforce1, Chatter) to unify customer data, connect advisors and on‑site concierges, and speed access via a customized UI and integrated telephony. The company also built a member website for availability, itineraries, and pre‑ordering. The result: more productive teams, faster, consistent personalized service, and new mobile and community capabilities planned to let members plan and adjust trips from anywhere.

Inspirato

David Kallery

President