Case Study: Intuit achieves business continuity and rapid Service Cloud rollout with Salesforce Signature Support

Intuit relies on Salesforce for business continuity during peak times

Intuit, the maker of QuickBooks, TurboTax, Mint and other financial tools, needed to ensure business continuity and a fast, reliable rollout of Service Cloud without risking service disruptions or lost revenue during peak times. The challenge was to deploy a robust, scalable support solution quickly while protecting critical customer-facing systems from outages.

Signature Support (part of the Signature Success Plan) provided best practices, coding standards, and proactive monitoring with a guaranteed 15-minute response, enabling Intuit to deploy Service Cloud in three months, drive rapid user adoption, and avert issues before they impacted users. The result was a successful roll-out, sustained business continuity during peak loads, and minimal business impact from potential outages.

Intuit

Shailendra Revankar

CRM Engineering Team Manager