Case Study: Angie's List maintains site reliability and customer trust with Salesforce Signature Support

Angie’s List - Customer Case Study

Angie's List, a review site known for more than 10 million verified customer reviews, faced a sudden scaling and reliability challenge after launching a free membership tier that attracted 700,000 new users in the first month. To keep member trust, protect ad revenue, and avoid downtime as interactions moved online—especially with the introduction of real-time Salesforce Live Agent chats—the company needed dependable, fast-response support.

Angie's List adopted Salesforce’s Signature Support as part of the Signature Success Plan, gaining 24/7 proactive monitoring, troubleshooting, and deployment help. The team quickly diagnosed issues (for example, uncovering Visualforce bugs behind chat queue spikes), resolved problems before they escalated, and reduced the burden on internal staff—delivering faster resolutions, greater system stability, and increased confidence during growth.

Angie's List