Case Study: Comcast achieves 99.99% uptime and faster, failure-free releases with Salesforce Signature Success Plan

Comcast relies on the Signature Success Plan for key sales operation systems

Comcast’s B2B sales organization depends on Salesforce for opportunity management, pricing, quoting and order booking, so uptime and performance are critical—99.99% availability is required. As the business and monthly releases grew, Comcast needed better application quality, performance monitoring and release reliability to prevent lost sales productivity.

By adding Signature Support from the Signature Success Plan, Comcast gained a dedicated engineer who built performance dashboards, provided back-end monitoring for Thursday-night releases, and delivered rapid issue resolution. The team eliminated a rogue process, cut deployment time by three hours, and has had zero failed deployments since—turning Signature Support into an integral extension of Comcast’s development team.

Comcast

David Cardoza

Signature Support Engineer