Case Study: Stanley Black & Decker achieves smarter connected tools and saves 6,000+ hours annually with Salesforce

Salesforce helps Stanley Black & Decker build smarter tools

Stanley Black & Decker, the world’s largest tool manufacturer formed from the merger of Stanley and Black & Decker, needed to modernize how it connects tools, distributors and customers in an IoT-driven market. With rising expectations for faster, more consistent service and the challenge of coordinating across multiple brands and channels, the company sought a platform to prevent lost orders, enable upsells, and keep franchisees and resellers responsive in the field.

Using the Salesforce Platform — including Service Cloud Lightning and a customized mobile app — the company embedded connectivity into products and workflows, allowing technicians to log requests from trucks, automating manual tasks, and capturing tool-usage data. The outcome: more than 6,000 hours saved per year, faster issue resolution, improved cross-brand collaboration, increased sales and upsell opportunities, and actionable insights to improve products and service.

Stanley Black & Decker

JoAnna Sohovich

Global President