Case Study: GSA (U.S. General Services Administration) achieves 92% lower app TCO, 75% faster delivery and mobile cloud agility with Salesforce

GSA and Salesforce transform the way government does business

The U.S. General Services Administration (GSA), which provides real estate, acquisition, and IT services to federal agencies, needed to move away from a costly, traditional infrastructure with 18–20 month development cycles and high maintenance overhead. Facing demands for greater agility, collaboration, and mobile access, the agency sought a way to commoditize common services and focus development on high‑value initiatives.

GSA moved core services to the cloud—first Google Apps for Government, then Salesforce (Chatter and the Salesforce Platform)—to enable collaboration, mobility, and rapid app development. The agency has built 100+ cloud apps, cut email/collaboration costs by over $15M across five years, reduced app total cost of ownership by 92%, shortened delivery times by 75%, and decommissioned 200+ application servers, allowing staff to work securely from anywhere and better support events like Superstorm Sandy.

GSA

Sonny Hashmi

Chief Information Officer