Case Study: MissionPoint Health Partners achieves unified provider-network management and rapid growth with Salesforce

Salesforce is behind the rapid growth of a leading affordable-care organization

MissionPoint Health Partners, an Accountable Care Organization within Ascension Health, coordinates chronic disease management, health coaching, home visits and preventative care for more than 90,000 members through a network of 1,800 physicians. Faced with the need to align hospitals, physicians and payers while limiting in‑house technology and controlling costs, MissionPoint needed a single, organization‑wide platform to manage provider networks, member services and communications efficiently.

The organization adopted Salesforce as its operational backbone, using Sales Cloud, Chatter and Community Cloud to manage providers, create business development leads and power a member portal for benefits tracking and patient activation. The result is streamlined collaboration across hospitals, payers and physician groups, improved member engagement, sustained profitability and rapid expansion into six new markets.

MissionPoint Health Partners

Michael Gardner

VP, Finance and Operations