Case Study: Terminix achieves 360-degree customer visibility and streamlined service with Salesforce

Terminix safeguards commercial customers with bug free solutions from Salesforce

Terminix, the world’s largest pest‑control company, needed to reorient around its commercial customers — a national accounts team that supports 300–400 retail and hospitality chains. Before Salesforce, service calls, cases and credit requests were tracked manually across emails and spreadsheets, leaving no centralized view of customer interactions, limited reporting for large clients, and difficulty scaling during peak seasons.

Terminix deployed Salesforce Sales Cloud and Service Cloud (with Chatter) so 60+ national accounts agents can manage 400 daily service requests — scaling to 800+ in busy periods — with centralized case tracking by location, account or rep. Field technicians update work orders via handhelds, billing and AR see every request, and teams collaborate on Chatter, giving Terminix a 360° customer view, better reporting, measurable productivity gains, and reduced inefficiencies.

Terminix

David Katz

Director of Service, National Accounts