Case Study: Kuoni Global Travel Services achieves unified global visibility and real-time collaboration with Salesforce

Salesforce is just the ticket for Kuoni Global Travel Services

Kuoni Global Travel Services (GTA) is a business-to-business travel company with 3,200 staff across 90 locations that manages relationships with 45,000 suppliers and 40,000 independent travel agents. The fast-moving, complex sector required better ways to capture and share staff recommendations and supplier information, which had been scattered across apps, emails and paper, making it hard to connect teams and deliver immediate service to customers.

Since 2008 Kuoni has used Salesforce (Sales Cloud, Service Cloud and Chatter) to centralize lead, supplier and client data, enable mobile updates and open collaboration, with over 70% of employees using Chatter. The result is unified visibility, faster supplier discovery and improved sales–sourcing interaction, leading to quicker query resolution, more responsive customer service and a more dynamic, innovative culture.

Kuoni Global Travel Services

Martin Jones

Senior Vice President for Global Sourcing and Commercial Development for GTA