Case Study: Cohen Handler achieves 150% revenue growth and mobile-enabled customer connection with Salesforce

Cohen Handler - Customer Case Study

Cohen Handler is a Sydney-based buyer’s agent that helps property buyers compete in a high-stakes market by providing research, sourcing and negotiation services that protect buyers’ interests. As the business grew and agents spent most of their time out of the office, the company needed a cloud-based, mobile way to stay connected to clients, partners and prospects, and to scale operations efficiently.

Cohen Handler implemented Salesforce Sales Cloud to centralise client records and automate tasks, Salesforce Communities and a Partner Community to share tailored information with clients and referrers, and Pardot for automated marketing and lead scoring. The result: agents have customer information at their fingertips, partners can track progress and metrics, and the business grew revenue by 150% in one year while gaining the ability to measure performance and scale.

Cohen Handler

Ben Handler

Chief Executive Officer