Case Study: Douglas-Omaha Technology Commission (DOTComm) achieves faster, more secure cloud-based services and improved citizen experience with Salesforce

The Douglas-Omaha Technology Commission is a trailblazer, modernizing IT to provide constituents and employees alike with a better digital experience

The Douglas-Omaha Technology Commission (DOTComm) is the consolidated IT services provider for Douglas County and the city of Omaha, supporting more than 70 government entities across 120 locations and roughly 5,000 employees. While consolidation brought efficiencies, DOTComm still faced hundreds of legacy applications that limited modern digital services, raised security risks, and prevented the citizen-focused, 24/7 experiences people expect from private-sector platforms.

DOTComm launched cloud-based proofs of concept and migrated key systems to Salesforce Service Cloud, starting with a Board of Mental Health case-management and workflow-driven patient intake system that aggregates documents, automates secure routing, and improves stakeholder collaboration. That cloud foundation enabled several additional Salesforce apps (tax appeals, asset tracking, volunteer management, IT service tickets), increased delivery speed, boosted customer satisfaction and turnaround times, and reduced cost and complexity while providing a secure, modern platform for continued modernization.

Douglass Omaha Technology Commission (DOTComm)

Vijay Badal

Director of Web Applications