Case Study: NTN Bearing achieves 25% increase in sales-team efficiency with Salesforce Chatter Accelerator

NTN Bearing aligns its global sales team with Salesforce Accelerators

NTN Bearing, a global manufacturer operating across more than 60 domestic and international plants, needed faster, more consistent collaboration among its dispersed sales teams to keep pace with changing customer demands. Although they had Salesforce Chatter available, adoption was low and communication gaps were hurting efficiency and alignment.

Salesforce Success Services delivered the Chatter for Sales Managers Accelerator, diagnosing process gaps, customizing Chatter, and running a targeted webinar to drive usage. Managers now use Chatter for meetings, task assignment, and file sharing; adoption rose 25%, engagement climbed 40%, and call efficiency improved 25%, enabling better prospecting, customer retention, and measurable business impact.

NTN

Scott Eiss

Director of Industrial Aftermarket Field Services