Case Study: CBT Nuggets achieves personalized, scalable employee training and faster onboarding with Salesforce Premier+ Success

CBT Nuggets delivers personalized training with Premier+ Success

CBT Nuggets, a provider of online video training for IT professionals, needed an effective way to train and scale its internal team as it adopted more Salesforce products. When Cara Conner joined as the sole Salesforce administrator she had little internal expertise to rely on and required both self-paced learning and fast technical support to configure and maintain critical systems like Salesforce Live Agent.

By using Premier+ Success’s comprehensive training library and support services, CBT Nuggets created personalized learning plans, opened support cases as needed, and received rapid, escalated help for urgent issues. The result: faster onboarding and skill development for new hires, quick resolution of a critical chat bug that protected lead generation and customer experience, and ongoing confidence that the company can scale its Salesforce use effectively.

CBT Nuggets

Cara Conner

Salesforce Developer