Mitel B2B Case Studies & Customer Successes

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Mitel is a global market leader in enterprise and mobile communications powering more than 2 billion business connections and 2 billion mobile subscribers every day, Mitel (Nasdaq: MITL) (TSX: MNW) helps businesses and mobile carriers connect, collaborate and provide innovative services to their customers. Mitel innovation and communications experts serve more than 60 million business users in more than 100 countries, and 130 mobile service providers including 15 of the top 20 mobile carriers in the world. That makes them unique, and the only company able to provide a bridge between enterprise and mobile customers.

Case Studies

Showing 237 Mitel Customer Success Stories

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Abbey Cars achieves centralized cloud UC and improved customer service with Mitel OpenScape Business

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Abercrombie and Kent achieves global unified communications and improved customer service with Mitel

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Across Health Home Care achieves 50% more nursing hours and faster remote response with Mitel MiCloud Connect and Teamwork

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ActionAid achieves unified global communications and £50,000 in six-month savings with Mitel IP Communications Solution

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Aerial Capital Group achieves AUS $1.2M annual savings and major call‑handling improvements with Mitel MiContact Center Enterprise and MiVoice MX‑One

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AIPA SpA achieves nationwide single-number customer service and nearest-agency call routing with Mitel

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Al-Iktissad Wal-Aamal achieves remote-work flexibility and faster decision-making with Mitel

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AllSaints achieves global unified communications and a scalable cloud contact centre with Mitel

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ALM Holding Company achieves true disaster recovery with Mitel's virtualized communications solution

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American Waterways Operators achieves centralized, feature-rich, cost-effective IP communications and increased productivity with Mitel

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Amstelland Hospital achieves improved accessibility and near-100% availability with Mitel IP telephony

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Anaheim Union High School District achieves modernized communications and improved student safety with Mitel MiVoice Connect

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Angels the Costumiers achieves reliable, high-volume voice quality and proactive troubleshooting with Mitel

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Anthony Gold Solicitors cuts inter-site call costs and boosts productivity with Mitel

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Ashford Borough Council achieves virtualized voice, major cost & energy savings and improved resilience with Mitel

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Atlas International achieves seamless remote connectivity and increased productivity with Mitel MiCloud

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Badrutt’s Palace achieves hotel-wide digital telephony and seamless guest service with Mitel (Unify OpenScape 4000)

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Bancroft, a nonprofit healthcare organization, achieves substantial cost savings and unified cloud communications with Mitel MiCloud

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Barbour achieves 80% support cost reduction and streamlined communications with Mitel IP Solution

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Beaverton School District achieves comprehensive communications, enhanced safety, and lower TCO with Mitel's unified communications solution

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Benedictine Abbey Admont achieves unified hybrid communications and streamlined operations with Mitel

Best Western Premier Mariemont Inn - Customer Case Study

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Bexhill High School achieves increased staff availability and cost control with Mitel IP communications

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Blanchard Valley Health System achieves reliable, scalable COVID-ready communications and reduced vendor costs with Mitel MiVoice Business

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Bleu Blanc Rouge achieves fast, scalable Mac-compatible PoE IP telephony with Mitel (Aastra 480i/480i CT)

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BMI Healthcare achieves improved customer service and contact-centre performance with Mitel MiContact Center

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Boston Red Sox achieves modern, resilient unified communications and $25K/year savings with Mitel

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Brightside Insurance achieves global 'follow the sun' contact centre resilience and cost savings with Mitel

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Brush School District achieves reliable, cost-effective cloud communications with Mitel MiCloud Business

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Buffalo Sabres achieves reliable, scalable VoIP and 50% lower TCO with Mitel

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California State University, Fullerton achieves superior HD video collaboration and reduced travel costs with Mitel BluStar

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Callidus Health achieves HIPAA-compliant, low-latency voice and SMS healthcare communications with Mitel Summit

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Canary Wharf achieves scalable, reliable IP telephony and improved contact center performance with Mitel

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Cape Medical Supply achieves seamless cloud communications and better performance insights with Mitel MiCloud Connect

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Capstone Pediatrics achieves faster call response, improved patient satisfaction and $1,000/month savings with Mitel hosted VoIP and Enterprise Contact Center

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Carleton University achieves 24/7 availability and reduced downtime with Mitel MarWatch

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Carlsberg Breweries achieves 38% cost savings and seamless, scalable communications with Mitel

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Carlson Wagonlit Travel achieves $180,000 in telecom savings and boosts contact center efficiency with Mitel

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Cattaraugus-Allegany BOCES achieves lower communications costs and state-of-the-art school safety with Mitel Revolution and MiVoice

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Center for Orthopaedics & Sports Medicine achieves seamless remote operations and improved patient access with Mitel MiCloud Connect

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Central Technology Services achieves spontaneous, cost-effective multimedia collaboration and reduced travel with Mitel UC360 Collaboration Point

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Centrinex achieves scalable growth, increased productivity and improved customer satisfaction with Mitel MiContact Center Business

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Château de Bonmont achieves seamless on-site mobile coverage and efficient call handling with Mitel (Aastra OpenCom 1000)

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CHERVON achieves international growth and reduced call costs with Mitel unified communications and mobile apps

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Chicago Cubs achieve modernized communications and elevated fan experience with Mitel MiVoice Connect

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Children’s Hospital of Eastern Ontario (CHEO) achieves reliable telethon operations and fast volunteer training with Mitel

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Choice Logistics achieves unified global contact centers and a 26% reduction in inbound emails with Mitel

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Circle BMW achieves consistent, accurate customer service with Mitel MiContact Center Quality Management

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City of Atlantic Beach achieves hurricane‑resilient, uninterrupted communications and 20% cost savings with Mitel MiVoice Connect

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City of Charles Sturt achieves improved flexibility and productivity with Mitel Unified Communications

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City of Hasselt achieves centralized, resilient communications and improved citizen service with Mitel

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City of Oakland achieves scalable, disaster‑resilient, cost‑neutral communications with Mitel

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City of Porvoo achieves mobile‑centric modern communications and improved resident satisfaction with Mitel

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City of Rancho Cucamonga achieves improved reliability and resident access with Mitel Connect ONSITE

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City of Subiaco achieves improved customer service and lower telecom costs with Mitel UC and Contact Center

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City of York Council achieves converged voice and data, lower communications costs and remote working with Mitel

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CMC Technology Group achieves proactive 24/7 network monitoring and faster issue resolution with Mitel Premium Software Assurance (MarWatch)

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Colerain Township reduces costs and boosts efficiency with Mitel

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College of William & Mary achieves modern, resilient campus communications and E911 compliance with Mitel

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Community Physicians Group boosts patient revenue and 24/7 reliability with Mitel VoIP

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Compagnia di San Paolo Foundation achieves consolidated, energy-efficient, secure communications with Mitel MiVoice MX-ONE

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Compassion Australia achieves improved global collaboration and $100K savings with Mitel UC

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Connect Group achieves £500,000 first‑year savings, contact‑centre consolidation and improved customer service with Mitel

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Cooke Center for Learning and Development achieves reliable, scalable, budget-friendly unified communications with Mitel Connect HYBRID

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Cosasco achieves seamless hybrid communications and increased productivity with Mitel SMBC cloud phone system

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Wauconda Community Unit School District (CUSD 118) achieves districtwide standardized communications and rapid teacher onboarding with Mitel MiCloud

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Denis (Dental Information Systems) achieves a resilient, high-performance multi-site contact center with Mitel

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Design Within Reach achieves 50% hardware cost savings and centralized, easy-to-manage VoIP with Mitel

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East Midlands Ambulance Service achieves a 20% call-handling performance gain and sub-5-second average answer times with Mitel MiVoice Business

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Econocom accelerates digital transformation and scales OneDesk to 2.5 million calls/year with Mitel MiContact Center

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Ellinger Riggs Insurance achieves dependable, scalable customer support with Mitel MiVoice Connect

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eNerds achieves faster, more responsive call handling with Mitel MiContact Center

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Enfield Council achieves 100% call-answer rate and seamless single-number contact centre with Mitel

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EuroAirport Basel‑Mulhouse‑Freiburg achieves seamless multi‑site connectivity and maximum availability with Mitel MiVoice 5000

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Exclusive Cars achieves always-on mobility and lower mobile costs with Mitel BusinessPhone 8.1 (Mobile Extension)

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Feefo achieves 50% cost savings and improved customer service with Mitel MiCloud Connect

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Ferguson Braswell Fraser Kubasta - Customer Case Study

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Festival Foods achieves improved customer experience and secure, scalable communications with Mitel VoIP UC

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Firmdale Hotels PLC achieves 24/7 uptime and streamlined monitoring with Mitel MarWatch

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First Assistance achieves 30% higher contact-centre efficiency and faster emergency response with Mitel

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FirstPort achieves 12% cost savings and improved resilience with Mitel hosted telephony

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Food for the Poor achieves increased donations and agent productivity with Mitel

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Gallagher, Flynn & Company, LLP achieves reliable, lower‑cost virtualized voice and stronger client relationships with Mitel

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Gearhiser, Peters, Elliott & Cannon, PLLC achieves improved efficiency, productivity and business continuity with Mitel MiCloud Connect

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Georgia Military College achieves full Unified Communications adoption and improved employee productivity with Mitel Lync-enabled desk phones

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Gore Health achieves reliable, cost-effective, self-managed communications with Mitel

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Grand Hotel Villa Serbelloni - Customer Case Study

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Great Ocean Road Real Estate achieves reduced communications costs and improved collaboration with Mitel

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Greenville Utilities Commission achieves lower total cost of ownership and faster customer response with Mitel

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Group & Pension Administrators (GPA) achieves cloud-based unified communications and cost savings with Mitel

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H1 Communication AB achieves superior 24/7 personalized customer experience with Mitel MiContact Center Enterprise

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Hancock Estabrook LLP achieves anywhere-anytime mobility and unified communications with Mitel Mobility Solutions

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Hand Picked Hotels achieves improved customer service and call handling with Mitel IP Contact Center

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Harris County Public Safety Technology Services achieves rapid, secure multi-agency communication at the Super Bowl with Mitel Secure Collaboration

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Harrow School achieves reliable, future-proof SIP communications with Mitel

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Headquarter Toyota achieves streamlined communications and cost savings with Mitel

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HealthEast achieves 20% higher agent productivity and up to 86% better SLAs with Mitel contact center solutions

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Heartland achieves secure, scalable merchant-branded phone payments with Mitel Summit Platform

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Hedin Bil achieves seamless, responsive call handling and improved customer satisfaction with Mitel MiCloud Telepo

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Hotelbeds achieves scalable global communications and improved customer service with Mitel

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Hoyts Cinema Technology Group achieves reduced overhead and improved customer service with Mitel

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Hub One achieves scalable cloud communications and boosted productivity with Mitel

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Hyatt Hotels Corporation - Customer Case Study

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Iconstruye achieves improved customer service and high-volume call handling with Mitel IP Telephony and Contact Center Solutions

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Ideal Integrations achieves integrated virtual voice communications and reduced TCO with Mitel Virtual Solutions

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Immobiliare FP achieves rapid deployment of a standards‑compliant, future‑proof integrated voice, data and video network with Mitel

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Industrias Peñoles achieves efficient, cost-saving IP communications with Mitel

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Intelling achieves rapid growth to 180 staff and 70,000 daily outbound calls with Mitel MiVoice Office 250 & MiContact Center

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InterContinental Nha Trang achieves unified, resilient communications and enhanced guest experience with Mitel OpenScape 4000

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iQuest Group achieves zero call drop-outs and seamless mobile cloud communications with Mitel MiCloud Connect

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Ironbark Aboriginal Corporation achieves unified communications, higher productivity and reduced IT costs with Mitel

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James Fisher achieves centralised telephony and major cost savings with Mitel Connect

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Jessie May achieves reliable, scalable communications with Mitel Connect

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JobsInTheUS.com achieves rapid two-week deployment and 15% cost savings with Mitel MiCloud Connect

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John Varvatos Enterprises - Customer Case Study

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Kids Plus Pediatrics achieves improved patient care and staffing efficiency with Mitel MiVoice Connect

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La Citadelle Regional Hospital cuts missed appointments and handles 30% more calls with Mitel

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Lenkerhof Gourmet Spa Resort achieves seamless 24/7 personalized guest service and enhanced safety with Mitel OpenScape hybrid telephony

Libro Credit Union prevents downtime and improves voice quality with Mitel MarWatch and MiVoice Business

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Limburg Provincial Council achieves unified, resilient cloud communications and flexible remote working with Mitel

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Liverpool Football Club achieves a seamless omni-channel fan experience with Mitel

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Llewellyn Worldwide achieves modern, cost-effective IP communications with Mitel

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Los Angeles Kings achieves smoother workflows and enhanced fan experience with Mitel MiCloud Business

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Lovejoy Independent School District achieves faster emergency response and reliable campus communication with Mitel IP phone system and 911 notification solution

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LTT Vending Group achieves 50% phone efficiency improvement with Mitel (BlackBerry MVS)

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Mainsail Lodging & Development achieves flexible remote work and faster customer connections with Mitel MiCollab

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Major League Baseball achieves standardized stadium communications and faster pace of play with Mitel

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Major League Baseball hosts first-ever regular-season games in Europe with Mitel’s secure, standardized UC solution

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Make-A-Wish America achieves unified mobile cloud communications and cost savings with Mitel

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Malvern Hills District Council boosts call handling by 40–50% and improves staff productivity with Mitel

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Maplesoft Group achieves a seamless virtual workplace and unified communications with Mitel

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Mark Barnes & Associates achieves 24/7 seamless global communications and cost savings with Mitel

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Market Singapore achieves rapid, scalable, low-cost unified communications and contact centre with Mitel

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Maumee City Schools achieves district-wide unified communications and frees staff time with Mitel MiVoice Connect

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Maverick Networks achieves near-100% UC uptime and reduced support costs with Mitel MarWatch

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Maywood Public Schools achieves enhanced emergency response and classroom communication with Mitel MiVoice Connect

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Measurement Inc. achieves reliable, scalable, cost-effective virtual voice and disaster recovery with Mitel virtual solutions

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MedQuist achieves knowledge‑worker retention and major real‑estate cost savings with Mitel Unified Communications

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Melbourne Football Club achieves six-month ROI and seamless multi-site communications with Mitel

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Mercure Dubai - Customer Case Study

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Michael Johnson Performance achieves global coaching collaboration and improved customer experience with Mitel

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Milton Keynes Council achieves virtualised, integrated communications, cost savings and flexible home working with Mitel

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Milwaukee Brewers achieve scalable, remote-friendly communications and improved contact center productivity with Mitel

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Minnie's Food Pantry achieves modern, scalable communications to connect employees, donors and families with Mitel

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Mint Hotels achieves integrated IP communications and improved guest service with Mitel MiVoice Business

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Mount Pleasant Area School District achieves reliable district-wide IP telephony and HD call quality with Mitel

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Muskogee Public Schools achieves rapid ROI, lower TCO and enhanced security with Mitel

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Nambour Christian College achieves reliable, scalable communications and continued growth with Mitel

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New Jersey SHARES achieves 99.7% call handling and reduced wait times with Mitel MiCloud Connect

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NHS Grampian achieves proactive, site-wide visibility and faster fault resolution with Mitel Performance Analytics

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Niko Group achieves Europe-wide 24/7 customer availability with Mitel IP telephony

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North Yorkshire County Council achieves 24/7 IT support and faster service delivery with Mitel’s Google AI-Powered Virtual Agent

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Northside ISD achieves reliable, cost‑saving virtualized communications with Mitel

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Nottinghamshire Health Informatics Service achieves affordable, unified video collaboration with Mitel

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Olive Communications achieves mobile, cost-saving cloud communications with Mitel UCaaS

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ONG&ONG achieves scalable, cost-saving global communications with Mitel

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Oral Roberts University achieves intuitive, high-quality VoIP communications with Mitel

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Orion Township achieves 10% cost savings and greater staff productivity with Mitel MiCloud Connect

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Osborne Yuille achieves 50% communications cost reduction and organisation-wide hot desking with Mitel

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Overland Footwear Group achieves reliable cloud telephony and 20% cost savings with Mitel

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Pacers Sports & Entertainment achieves improved customer satisfaction and full workforce mobility with Mitel MiVoice Business

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Pacific City Bank achieves personalized, resilient communications with Mitel UC Advanced

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Palo Alto Unified School District achieves $100,000 savings and unified communications with Mitel

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PanOrion streamlines operations and simplifies SIP product offerings with Mitel

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Peninsula Hot Springs achieves unified cloud communications and faster bookings with Mitel

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Pennsylvania State Education Association achieves unified, modern telephony and about $25,000/year maintenance savings with Mitel MiVoice Connect

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Philadelphia Phillies achieve streamlined communications and improved fan experience with Mitel

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Plexus Law achieves seamless SIP migration and improved, resilient communications with Mitel

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Pomperaug Regional School District achieves rapid resolution of persistent voice-quality problems with Mitel MarWatch

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Portland Trail Blazers achieves $45K savings and productivity gains with Mitel unified communications

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Premium Choice achieves FSA compliance and reliable call recording with Mitel MiVoice Call Recording & MiContact Center Quality Management

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Premium Choice achieves 30% shorter wait times and fewer abandoned calls with Mitel Business Dashboard

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Radisson Blu Hamburg achieves flexible, future-proof communications with Mitel MiVoice Business

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Raytown Quality Schools achieves mobile, user-friendly, reliable communications with Mitel

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Red Funnels Holidays achieves 116% more customer compliments and 16% fewer complaints with Mitel

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Ridgecrest Regional Hospital achieves unified, modern communications and reduced costs with Mitel MiVoice Business

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Riso Scotti achieves streamlined infrastructure and improved mobility with Mitel VoIP

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Robinson Legal achieves significant telecom cost savings and seamless mobile integration with Mitel MiVoice A400

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Ronald McDonald House New York achieves lower TCO and simplified communications with Mitel

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Sajus Technologies achieves streamlined communications and reduced costs with Mitel's AastraLink Pro 160

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Salt River Fields achieves flexible, scalable multi-tenant communications for seasonal operations with Mitel

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San Diego Padres achieves mobile-first, cloud-enabled communications and scalability with Mitel

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San Francisco Giants achieves $500K annual communications savings with Mitel MiVoice Connect

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Sauder Woodworking achieves scalable, carrier-grade VoIP and unified collaboration with Mitel

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Schloss Fuschl achieves reliable, future-proof communications and reduced operational costs with Mitel’s OpenScape 4000

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Southern California Orthopedic Institute (SCOI) achieves streamlined patient call handling and operational resilience with Mitel contact center and VoIP solutions

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Senators Sports & Entertainment achieves scalable, reliable communications for world-class fan experiences with Mitel

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Service Office International achieves flexible, scalable cloud telephony, lower costs and increased revenue with Mitel

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Sierra Pacific Industries achieves secure, unified communications and simplified management with Mitel MiVoice Connect

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Silver Cloud Hotels achieves future-proof all-IP communications and enhanced guest experience with Mitel MiVoice Business

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SIRIM Berhad achieves AI-ready communications modernization and cost savings with Mitel MX‑ONE & MiContact Center

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Six Payment Services achieves guaranteed QoS and 24/7 resilient unified communications with Mitel

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SkillPath Seminars achieves spontaneous multimedia collaboration and increased productivity with Mitel UC360 Collaboration Point

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Slater & Gordon Lawyers achieves enhanced customer service and productivity with Mitel MiVoice Call Recording and Quality Management

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SLT Mobitel achieves 15,000-call‑a‑day capacity and automated IVR efficiency with Mitel MiContact Center Enterprise

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Söderberg & Partners achieves omnichannel customer experience with Mitel’s MiContact Center Business

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Sonnen achieves seamless mobile collaboration and faster, analytics-driven customer service with Mitel MiCloud Office

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Starwood Hotels & Resorts achieves streamlined, reliable 24/7 communications with Mitel

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Spokane Teachers Credit Union (STCU) achieves improved member service and reduced costs with Mitel VoIP

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Subaru Canada achieves improved agent productivity and a simplified, Lync-integrated contact center with Mitel MiContact Center for Microsoft Lync

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Swisher Hygiene achieves improved uptime and reduced support costs with Mitel

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T-Mobile Netherlands achieves smooth, flexible fixed-mobile cloud migration for SMBs with Mitel MiCloud

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Taft School achieves reliable, cost-saving unified communications with Mitel's MiCloud Enterprise

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Taxi Stockholm achieves faster response times and efficient resource planning with Mitel

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Tessie Cleveland Community Services Corporation (TCCSC) achieves secure, geo-independent disaster recovery and real-time patient-care collaboration with Mitel

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TELErhythmics improves patient care and dispute resolution with Mitel MiVoice Call Recording & Quality Management

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The Dixon Hotel achieves a four-star guest experience and streamlined operations with Mitel MiVoice Business

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The Louvre Lens achieves modernized, secure, and adaptable communications with Mitel

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The University of Liverpool achieves scalable, resilient unified communications and cost savings with Mitel

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The Weiss Group achieves significant customer-service cost savings with Mitel MiContact Center for Microsoft Lync

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The Wise Group achieves greater contact center efficiency and improved customer satisfaction with Mitel MiContact Center for Microsoft Lync

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Tien Wah Press achieves 50% telephony cost savings with Mitel's IP-based unified communications

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Top Oil achieves increased sales and €40,000 annual savings with Mitel's unified communications solution

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Tottenham Hotspur Football Club achieves unified, scalable fan communications and advanced contact centre capabilities with Mitel

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Transportation America achieves scalable, reliable high-volume call handling and lower costs with Mitel

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TriCorp Federal Credit Union achieves 50% annual telecom cost savings and near‑100% uptime with Mitel

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Tulane Health Science Center achieves cost‑effective PBX extension and centralized communications for remote clinics with Mitel

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Turku University Hospital achieves faster reachability and shorter call queues with Mitel's UC solutions

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Twente Region achieves improved accessibility and reliable, scalable IP telephony with Mitel

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UFRGS achieves integrated, cost‑saving multi‑campus communications with Mitel’s Aastra MX‑ONE

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United Service Organization achieves reliable, secure cordless VoIP for military travelers with Mitel

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University of Huddersfield achieves improved call handling and staffing efficiency with Mitel OpenScape Contact Center

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Valley ENT achieves cost-effective mobility and greater patient accessibility with Mitel Series X

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Veritas achieves seamless migration to VoIP, greater mobility and simplified operations with Mitel VoIP solutions

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VfL Wolfsburg achieves enhanced fan experience and streamlined communications with Mitel

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Viking Line achieves a unified 15-site, flexible contact centre and improved call handling with Mitel MiVoice MX‑ONE & Solidus eCare®

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Virginia Utility Protection Service achieves a mission‑critical 24x7 VoIP contact center that exceeds service levels with Mitel

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Warmworks achieves a resilient cloud contact centre and improved call quality with Mitel MiCloud Connect

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Waterlogic Australia achieves reliable, cost‑saving cloud communications and improved contact‑center visibility with Mitel

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Wauconda CUSD 118 achieves standardized district-wide communications and faster teacher onboarding with Mitel MiCloud

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Weber State Credit Union achieves a scalable, integrated VoIP contact center and improved member service with Mitel

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Weightmans (Top 60 law firm) achieves cost savings and future‑proof IP communications with Mitel MiVoice Business

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Welch Dental Group achieves improved dispute resolution and streamlined operations with Mitel

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West Aurora School District 129 achieves modern, resilient cloud communications and reduced IT burden with Mitel MiCloud

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Whitney Bank achieves centralized, resilient voice communications and superior customer service with Mitel

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Wits University achieves next-generation, resilient hybrid communications with Mitel

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WorldHotels achieves global, cost-saving cloud communications with Mitel

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