Case Study: Festival Foods achieves improved customer experience and secure, scalable communications with Mitel VoIP UC

Festival Foods - Customer Case Study

Festival Foods, a family-owned grocery chain in Wisconsin, needed a modern phone system to support plans for eCommerce and a centralized call center. Their legacy Samsung PBX offered only basic calling, lacked directory, soft‑phone and POS integration, was costly to support, and left stores vulnerable to downtime — all of which hindered the customer-focused service the company prioritizes.

Festival Foods deployed a Mitel VoIP unified communications system with 500+ IP phones across locations in under a year, integrating with POS, store radio handsets and paging, and using per-site switches with SIP/PRI trunks for low latency and redundancy. The result was faster, more reliable customer service, easier administration, strong PCI DSS security, scalability for growth, and a lower total cost with a smooth deployment that met the company’s operational and security needs.

Festival Foods

Mike Nomland

Director of Information Technology