Case Study: City of Porvoo achieves mobile‑centric modern communications and improved resident satisfaction with Mitel

City of Porvoo - Customer Case Study

Mitel partnered with the City of Porvoo, Finland, after the city identified a need for digital transformation to better serve its 50,000 residents and the thousands of tourists who visit annually. The goal was to modernize and integrate communications across the municipality to deliver more responsive, mobile-friendly services.

By deploying integrated, mobile-centric communications solutions (in collaboration with Telia), Mitel modernized Porvoo’s systems and enabled continuous updates and improvements. The result was a more reliable, better-integrated communications platform, higher resident and tourist satisfaction, and improved operational efficiency.

City of Porvoo

Petteri Kaartinen

Head of Intelligent Communication