Case Study: Canary Wharf achieves scalable, reliable IP telephony and improved contact center performance with Mitel

Canary Wharf Adds IP and Contact Center to Growing Mitel Telephony Network

Canary Wharf Group, a 97‑acre commercial and retail complex in London’s Docklands housing major financial and professional tenants, needed a single, resilient and scalable voice network to support a growing, multi‑site estate. The challenge was to provide reliable telephony and improved customer and help‑desk service across changing locations while protecting existing investments and enabling migration to IP.

Canary Wharf deployed Mitel’s SX‑2000 as its primary telephony platform, installed a Mitel 3300 ICP at the new Estate Control Center, and rolled out Mitel 5220/5240 IP phones, the Mitel Contact Center 6100 and management tools (OPS Manager, MAP). The solution delivered a robust, centrally managed converged voice network for about 700 staff, richer telephony features, improved contact‑center call handling and the flexibility to scale with the business.

Canary Wharf

Paul Stubbs

Group Head of IT