Case Study: Intelling achieves rapid growth to 180 staff and 70,000 daily outbound calls with Mitel MiVoice Office 250 & MiContact Center

Intelling - Customer Case Study

Intelling is a UK outsource contact centre with deep industry experience across telecoms, utilities, gaming, financial services and energy. As a 12‑person startup with plans to scale rapidly, it needed a flexible voice and dialer platform that could run multiple outbound telesales campaigns with client‑specific contact rules and caller IDs, screen‑pop custom agent scripts in a browser, record calls for quality and deliver detailed reporting.

Working with a Mitel partner, Intelling deployed MiVoice Office 250 with MiContact Center Office (CSM), MiContact Center Campaign Manager and Mitel Phone Manager, integrated with Intelling’s servers and CRM. The solution enabled rapid campaign setup, real‑time reporting and compliant predictive dialing with CRM screen‑pops. After a pilot, Intelling scaled to 180 staff making around 70,000 outbound calls per day, improving productivity, compliance and its ability to win and pilot new client campaigns.

Intelling

Phil Morgan

Chief Executive Officer