Case Study: Choice Logistics achieves unified global contact centers and a 26% reduction in inbound emails with Mitel

Choice Logistics - Customer Case Study

Choice Logistics, a 24/7/365 global service parts logistics provider operating in 80+ countries and 400+ locations, needed to unify and streamline its worldwide contact center operations without disrupting service. With a 25‑year relationship with Mitel, the company sought a reliable, easy‑to‑use solution that would consolidate systems and maintain continuous customer and agent availability.

Choice implemented Mitel’s contact center and unified communications suite (including MiContact Center, MiCollab, Mitel 3300, Teleworker, Voicemail and Live Business Gateway), working with partner BluePrint Technologies. The rollout was seamless with no downtime and effective online training; benefits included easier contact center management, on‑the‑fly programming, prioritized email handling and a 26% drop in inbound spam emails. Choice has also virtualized its Mitel solution for IT simplification and plans to add Mitel call recording next.

Choice Logistics

Fran Iuzzini

Vice President Communications & Facilities