Case Study: San Diego Padres achieves mobile-first, cloud-enabled communications and scalability with Mitel

San Diego Padres - Customer Case Study

The San Diego Padres, a Major League Baseball team and 2016 All‑Star Game host, needed a more agile, mobile communications platform to keep traveling staff and multiple sites connected and to modernize fan engagement. Their legacy on‑site system couldn’t scale quickly or support personalized, mobile‑first interactions, creating a critical technology gap ahead of the All‑Star requirements.

The Padres moved to Mitel’s cloud suite (MiCloud Flex, MiContact Center and MiCollab), gaining enterprise mobility, CRM‑integrated contact center routing, and rapid scalability. The result: consistent, feature‑rich collaboration for road staff, improved personalized fan communications, the ability to scale across Petco Park for the All‑Star Game, reduced IT maintenance and costs, and greater operational agility.

San Diego Padres

Ray Chan

Director of Information Technology