Case Study: Food for the Poor achieves increased donations and agent productivity with Mitel

Food for the Poor - Customer Case Study

Food for the Poor, a Florida-based non-profit, needed to contact supporters more efficiently to raise funds but was held back by inadequate dialing technology and inconsistent processes that reduced agent productivity and campaign effectiveness.

Mitel implemented a virtualized MiVoice Business solution with MiContact Center (including Outbound) and MiCollab, providing preview/progressive/power/predictive dialing, easy scripting, data import/export, and tactical CRM capabilities. The deployment produced significant gains in agent productivity and donations, delivered cost savings through an NJPA contract, and created a more consistent, easily managed outbound operation—even for small work groups.

Food for the Poor

Vickie Torregrossa

IS Director