Case Study: Starwood Hotels & Resorts achieves streamlined, reliable 24/7 communications with Mitel

Starwood Hotels & Resorts - Customer Case Study

Starwood Hotels & Resorts, with nearly 1,200 properties and more than 170,000 employees in about 100 countries, needed a reliable, interoperable communications platform. Their North American footprint of roughly 530 hotels had a patchwork of legacy systems and varied manufacturers and equipment ages, creating operational complexity and inconsistent guest and employee communications.

Starwood deployed Mitel MiVoice Business and the MiVoice 5550 IP Console, along with IP phones and peripherals, to integrate with existing on-site equipment. The solution provided plug-and-play interoperability, easy-to-use and efficient communications, reliable 24/7 performance, and improved collaboration across locations.

Starwood Hotels & Resorts

Mark McBeth

VP of IT