Case Study: TriCorp Federal Credit Union achieves 50% annual telecom cost savings and near‑100% uptime with Mitel

TriCorp Federal Credit Union - Customer Case Study

Tricorp Federal Credit Union, a Maine‑based corporate credit union serving other credit unions nationwide, needed to replace an aging, failure‑prone phone system that was expensive to maintain and lacked the remote access, features and reliability required for business resumption and flexible work-from-home policies.

They moved to VoIPnet’s BroadSoft‑based hosted IP PBX with Aastra 480i CT IP phones (and an Edgewater EdgeMarc router), including a custom Aastra XML rate look‑up app. The hosted solution reduced capital outlay, cut annual telecom costs by about 50%, increased employee mobility and productivity, reduced hold times, and delivered virtually 100% uptime through a highly redundant network.

TriCorp Federal Credit Union

Ryan Breault

IT Manager