Case Study: Tottenham Hotspur Football Club achieves unified, scalable fan communications and advanced contact centre capabilities with Mitel

Tottenham Hotspur Football Club - Customer Case Study

Tottenham Hotspur Football Club, based in London, needed a modern communications foundation while building a world‑class stadium and improving fan services. The club required a secure, unified contact‑centre platform that would let employees communicate and collaborate from anywhere and deliver a consistent experience across the stadium and the wider organization.

Mitel delivered MiVoice Business, MiContact Center Business and MiCollab to consolidate disparate systems and add advanced contact‑centre capabilities. The integrated, scalable solution simplified training with one system to learn, improved workflows and efficiency, and provided the flexibility to support future strategies.

Tottenham Hotspur Football Club

Matthew Collecott

Director of Operations