Case Study: Gore Health achieves reliable, cost-effective, self-managed communications with Mitel

Mitel delivers a healthy communications solution for Gore Health, delighting staff and patients

Gore Health is a 100‑person provider in remote Southland, New Zealand, operating a 20‑bed hospital plus GP, community, dental and lab services. Facing an ageing TDM telephony system with costly, time‑consuming on‑site maintenance, no failover and rising operational risk due to its distance from major IT support, the organisation needed a more reliable, cost‑effective and easy‑to‑manage communications solution.

Telesmart deployed a Mitel unified communications solution over SIP trunking on a managed fibre network, including work groups, conferencing, voicemail/Outlook integration, DECT handsets and mobile failover. The parallel cutover was seamless, and Gore Health now enjoys lower telecom costs, easier self‑management of the system, improved internal communications and a five‑year operational guarantee with remote support and free software upgrades.

Gore Health

Fiona Marsh

Administration Manager