Case Study: AllSaints achieves global unified communications and a scalable cloud contact centre with Mitel

AllSaints - Customer Case Study

AllSaints, the East London–headquartered global contemporary fashion brand, faced fragmented telephony across 27 countries and a London contact centre that wasn’t easily scalable for seasonal peaks. Managing multiple country-specific systems and international SIP relationships was time-consuming and constrained the brand’s ability to deliver a consistent, global customer experience.

Opus migrated AllSaints to Mitel’s MiCloud Flex UCaaS with MiContact Centre, MiCollab and MiVoice call recording, creating a single hosted telephony and contact-centre platform. The move delivered unified communications, reduced management overhead, improved resilience and 24/7 support, enabled threefold scaling of agent seats for peak periods, shifted costs to an OPEX model, and provided a seamless, consistent experience for customers and staff worldwide.

AllSaints

Andy Dean

Technical Operations Manager