Case Study: Buffalo Sabres achieves reliable, scalable VoIP and 50% lower TCO with Mitel

Buffalo Sabres - Customer Case Study

The Buffalo Sabres, a professional NHL team and operator of the multiuse First Niagara Center, faced an aging telephone system that dropped calls, was difficult to repair, and required costly third‑party changes. They needed a modern, user‑friendly, and flexible telephony platform that staff could update on the fly to support ticketing, team operations and large event demands.

Mitel’s UC VoIP deployment — including Mitel Voice Switches, Enterprise Contact Center, IP phones, mobility and web conferencing — replaced the legacy system, enabling prioritized routing for season-ticket holders, on-the-fly agent reconfiguration, mobile call handling and consolidated reporting. The upgrade eliminated expensive third‑party support, simplified workflows, improved customer service and scalability, and cut total cost of ownership by roughly 50%, enhancing the fan experience across events.

Buffalo Sabres

John Sinclair

Vice President of Tickets and Customer Service